Junior Infrastructure Engineer

2 months ago

Rickmansworth Hertfordshire, United Kingdom THE CLANCY GROUP Full time

We are innovative

That's why we need people like you to help us. People who enjoy finding new ways to do things. We have a brand new and exciting 6-month contract for an IT professional with 1st or 2nd line systems support experience, who is keen to develop their infrastructure knowledge and career. In this role, you will be triaging tickets that have been escalated by your service desk colleagues and interacting with internal customers and 3rd party suppliers to successfully bring issues and incidents to a close.

In addition to the above, you will also have lots of opportunities to take on projects, proof of concepts, and the trialling of new tools and software. Here are just some of the activities that you'll be responsible for:

  1. Deliver first-class support to colleagues and customers
  2. Maintaining the day-to-day operations of IT systems by monitoring, analyzing, and correcting system support issues and errors
  3. Assure the integrity, performance, and security of IT systems
  4. Manage the deployment of services within production and test environments
  5. Investigate emerging technologies and applications and contribute to decision-making
  6. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
  7. Proactively seek to improve and automate processes wherever possible

We would love to hear from you if you can demonstrate:

  • Previous experience supporting Microsoft/Azure systems at 1st or 2nd line is essential, along with being able to configure and support Microsoft 365 technologies
  • A good understanding of how the ITIL Framework supports IT Support Engineers and of IT architecture and design
  • Excellent communication and customer service skills
  • Naturally curious with a passion for problem-solving

Our Company

Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family-owned construction businesses in the UK, and we care about our people, our clients, and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back). If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do.

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare, and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits program with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World, and Vue Cinemas, a cycle to work scheme, as well as an Employee Assistance Program.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know, and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

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