Systems Training
3 weeks ago
Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.
Work as part of the service desk support team to handle calls and tickets in line with agreed customer SLA’s.
* Recording of solutions to client issues through our service desk ticketing systems and knowledge base.
* Experience working with a Managed Service Provider or service desk environment.
* Proficient in supporting Microsoft Windows Desktop Operating Systems.
* Microsoft/Office 365 Administration Experience.
* Basic Administration of Windows Server Operating Systems
* Cyber Security Awareness
* Have experience of service desk ticketing systems.
Networking experience, including Switching, Routing, Firewalls and Wireless technologies;
* Microsoft Azure Cloud Platform
* Citrix and Remote Desktop Services solutions
* Professional Industry standard certifications (MCP, CCNA, CCA-V etc…)
* Driving Licence as occasional travel throughout the UK.
With Accord, you’ll be given the opportunity to grow and truly thrive in your role, whilst also having the opportunity to really take your career in the direction you want it to go.
Alongside a competitive salary, you’ll also be offered:
* Access to our Medical Insurance
* Holiday Allowance of 33 days per year (including stats)
* Company Pension Scheme
* Discretionary Company Bonus
* Access to our leading EV/Hybrid Car Lease Scheme
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