Technical Support Specialist

4 weeks ago

United Kingdom Outdooractive GmbH & Co. KG Full time
Immenstadt oder Cambridge, Deutschland oder Großbritannien

Als Technical Support Specialist (w/m/d) bist du Teil unseres Community-Teams in unserer Zentrale in Immenstadt im Allgäu oder in unserer Niederlassung in Cambridge (UK). Du erlebst hautnah, wie die Outdooractive-Community jeden Tag wächst, mit dem Ziel, die größte Outdoor-Community weltweit zu werden. Die Abteilung B2C ist für das Plattformmanagement zuständig und ist die erste Anlaufstelle, wenn unsere registrierten User Fragen zum Portal oder einer unserer Apps haben. Hier werden Tipps aus der Community an die entsprechenden Abteilungen weitergeleitet und hier läuft auch die externe Kommunikation zusammen. Kurzum: Wir sind die Heimat der Nutzer und Pro/Pro+ Mitglieder.

Ihr neuer Job bei Outdooractive
  • Sie arbeiten in einem kleinen Team, das den Endnutzern von Outdooractive Second-Line-Support bietet.
  • Außerdem unterstützen Sie die Community Manager, die den First-Line-Support leisten.
  • Du entwickelst und pflegst ein tiefes Wissen über die Outdooractive-Apps und -Services.
  • Beantwortung von Fragen der Endbenutzer zu den Outdooractive-Anwendungen und -Services.
  • Erläutern komplexer Sachverhalte für Endbenutzer in einer klaren und freundlichen Art und Weise.
  • Nutzung von Zoho Desk zur Beantwortung von Anfragen in verschiedenen Sprachen, unterstützt durch Computerübersetzung.
  • Fehlerbehebung und Problemlösung.
  • Meldung von Problemen an das Entwicklungsteam, mit allen notwendigen Details und, wenn möglich, Schritten zur Reproduktion.
  • Behalten Sie den Überblick über alle eingehenden Tickets, Probleme und Änderungen. Erkennen und Melden neuer Probleme, sobald sie auftauchen.
  • Lösen von Kontoanfragen, einschließlich der Suche nach fehlenden oder doppelten Konten und Erstattungen.
  • Aufzeichnung von Benutzerfeedback, wenn möglich mit Lösungsvorschlägen aus dem bestehenden Funktionsumfang.
  • Pflege der Support-Dokumentation.
  • Zusammenarbeit mit einem Team, das 7 Tage in der Woche erreichbar ist.
Was Outdooractive von Ihnen erwartet
  • Erfahrung in der Bereitstellung technischer Unterstützung für Endnutzer.
  • Erfahrung mit einem ticketingbasierten Supportdesk.
  • Fähigkeit, vorhandenes Wissen auf unbekannte Probleme anzuwenden.
  • Ausgeprägte Kommunikationsfähigkeiten in Englisch in Wort und Schrift.
  • Ausgezeichnetes Zeitmanagement, einschließlich der Fähigkeit, Prioritäten bei sich widersprechenden Aufgaben zu setzen.
  • Leidenschaft für den Dienst am Kunden.
  • Begeisterung für und Teilnahme an Freizeitaktivitäten im Freien.
  • Enthusiasmus für neue und mobile Technologien.
  • Erfahrung mit Smartwatches.
  • Beherrschung einer europäischen Sprache.
  • Erfahrung in der Unterstützung von GPS- oder kartenbasierten Anwendungen.
Erfolg

Die Möglichkeit, am weiteren Erfolgsweg der Outdooractive Plattform mit zunehmender Internationalisierung maßgeblich mit zu wirken.

Herausforderung

Herausfordernde, spannende Aufgaben mit besten Entwicklungsperspektiven.

Eigenverantwortung

Umfangreiche Gestaltungsmöglichkeiten und eigenverantwortliches Arbeiten.

Weiterbildung

Ein flexibles Arbeitszeitmodell, flache Hierarchien und ein interessantes Karriere- und Weiterbildungsmanagement.

Eine adäquate Einarbeitung, um Outdooractive näher kennen zu lernen.

Teamgeist

Ein kollegiales Miteinander, tolle Mitarbeiterevents und ein angenehmes Arbeitsumfeld in einem outdoor-affinen Team.

Einzigartigkeit

Ein einzigartiges marktführendes Produkt in einem globalen Markt.

Einen Arbeitsplatz mit den schönen Allgäuer Bergen direkt vor der Türe.

Werden Sie Teil von Outdooractive

Wir freuen uns auf Ihre aussagekräftigen Bewerbungsunterlagen in elektronischer Form, mit Angabe des nächstmöglichen Starttermins und Ihrer Gehaltsvorstellungen.

#J-18808-Ljbffr

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