Remote Care Technical Support Specialist

2 weeks ago


United Kingdom Cornerstone Research Full time

Advanced Technical Support Specialist - French speaker
Advanced Technical Support Specialist - French speaker
We're looking for a Advanced Technical Support Specialist - French speaker
This role is Remote The Advanced Support specialist is a member of a strong technical team delivering world-class support for some of our SaaS solutions. They must be genuinely excited to help our customers resolve issues and will use their extensive problem-solving skills to make sure they deliver an outstanding customer experience. This Level 2 Support role will require analyzing and documenting defects with the Development team, and liaising with multiple internal teams to deliver fixes whilst maintaining direct engagement with the customer.
Understand multiple products from our portfolio and demonstrate an ability to help customers find solutions to their issues
Provide telephone and written support to customers, resolving technical and functional problems of varied complexity
Troubleshoot using all available knowledge resources including log file analysis
May travel to customer sites to troubleshoot environment sensitive problems
Allocate time to projects as required
Process Improvement / Knowledge Building
Build network of people to assist in processes
Increase technical expertise via attending training sessions, reading technical documentation
Intermediate knowledge of Linux and Windows Operating Systems 
Experience with the technology stack (Java, Tomcat, Oracle)
Experience supporting and troubleshooting web applications
About 3-4 years of prior experience in Customer Support or working with HRIS, CRM or any other Cloud Solution Suits. 
University Degree in Computer Science (or equivalent) 
Fluency in English and French
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
In addition to competitive base pay, the compensation package for this role may include other incentives like bonus or commission, along with a generous benefits package.
Where an individual’s pay falls within the range is determined by factors including, but not limited to, job-related skills, experience, and relevant education or training.
Our mission is to empower people, businesses and communities. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities. We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people. Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone’speople development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on LinkedIn , Comparably , Glassdoor , and Facebook
#We have great software and great culture
The best HR software for all sized businesses begins in the best workplace we know.
We are proud to be an EOE Protected Veterans/Disability workplace and an affirmative action employer. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com .
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