Senior Customer Success Manager

1 month ago

London, United Kingdom Canva Full time

The mission of the Senior CSM is to nurture and grow the relationships with EMEA’s most strategic Enterprise customers. You will help Canva develop the company’s Strategic sales and success approach and implement best practices for building a world-class sales organisation. You will be responsible for understanding our clients' needs, developing solutions, and ensuring their success with Canva.

What you’d be doing in this role:

  • Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
  • Account growth: work to understand your customer’s objectives and identify areas for growth within existing accounts and partner closely with your account team to renew and expand.
  • Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
  • Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above
  • Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

You're probably a match if:

  • You're fluent in French and English
  • Success: You have a proven track record exceeding quota and 6+ years of enterprise-level post sales experience in B2B SaaS
  • Commercial curiosity: You think strategically and outside the box to not only renew your customers, but look for growth opportunities
  • Leverage data: You will be able to use data and analytics to support your conversations and influence decision-making
  • Communication skills: You communicate passionately, collaborate, and rally others
  • Creativity: You are willing to learn and adapt, as well as dream big
  • Integrity and trustworthiness
  • Grit: You are biased towards action and resourceful
  • Humility: You are willing to question your assumptions with the desire to constantly improve

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

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