Field Implementation Consultant

3 weeks ago

London, United Kingdom Lightspeed Commerce Full time

Field Implementation Consultant

As a Field Implementation Consultant, you will be responsible for providing on-site service and technical assistance for our Point of Sale products for our Hospitality industry including restaurants, hotels and bars. You will play a key role in ensuring a smooth go-live process, set our strategic customers up for success, representing Lightspeed in the UK, leveraging the social nature of the industry to help promote our product and grow our customer base by delivering exceptional service to each and every customer you interact with. You will also have the opportunity to take ownership of interesting projects focused on innovating and improving our processes to ensure a best in class experience and success for our customers. Our customers’ success is our success.

What you’ll be responsible for:

  • Travel to customers’ locations to facilitate their implementation of the hardware and provide technical support.
  • Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
  • Guide customers onsite through their setup, implementations and integrations.
  • Install/troubleshoot networking devices including routers and wireless access points.
  • Document and track customer installation, network details, schematics and other on-site services.
  • Report the progress of the installations to your Team Lead and Installation Coordinator
  • Ensure all hardware is present before going onsite to the customer.
  • Manage your schedule, collaborate with the Installation Coordinator to plan your onsite visits as efficiently as possible.
  • Communicate with our development team regarding current and ongoing customer and product issues.
  • Represent Lightspeed as company ambassador for all new and existing customers.
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
  • Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience.

What you’ll be bringing to the team:

  • Previous experience in the hospitality industry (restaurants, hotels, etc,) and interacting with customers to deliver value and surpass their needs.
  • Proven ability to effectively troubleshoot and resolve customers technical issues.
  • Ability to handle multiple implementation projects at various phases in their customer journey.
  • The ability to work collaboratively alongside the Field Sales team both pre and post sales to ensure the smooth onboarding of new customers.
  • Highly organized, self-motivated and self-educated.

Even better if you have, but not necessary:

  • Passion for technology
  • Technical or Hardware installation/support
  • Networking fundamental knowledge
  • Technical background and experience in POS, SaaS, networking and/or software.

We know that people are more than what’s on their CV. We can offer full technical training for the right candidate, if you want to learn we are here to help you grow ????

What’s in it for you?

Come live the Lightspeed experience…

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Company pension program
  • Health and wellness benefit
  • Mental health online platform and counseling & coaching services
  • Paid leave and assistance for new parents
  • Language classes & LinkedIn Learning license
  • Volunteer day
#J-18808-Ljbffr

  • Field Consultant

    Found in: Jooble UK C2 - 2 days ago

    London, United Kingdom Global Resourcing Full time

    Looking to make your mark in the realm of change and transformation consulting? Join an esteemed consultancy firm as a Principal Consultant specializing in the Defence sector. Lead teams, manage client relationships, and spearhead growth initiatives in this dynamic field. Your role will involve crafting and executing strategies, fostering client...

  • Field Consultant

    3 days ago

    London, United Kingdom Global Resourcing Full time

    Looking to make your mark in the realm of change and transformation consulting? Join an esteemed consultancy firm as a Principal Consultant specializing in the Defence sector. Lead teams, manage client relationships, and spearhead growth initiatives in this dynamic field. Your role will involve crafting and executing strategies, fostering client...

  • Implementation Consultant

    1 day ago

    London, United Kingdom Harrington Starr Full time

    Location: - London- Industry: - Change and Transformation- Salary: - £50,000-£60,000- Reference: - 17179- Contact name: - Ryan Waters- Job published: - March 13, 2023**Job description**: **Implementation Consultant** I am working with a fintech company who specialise in Saas software for the investment space. They are searching for a Implementation...

  • Implementation Consultant

    3 weeks ago

    London, United Kingdom Thornton Gregory Full time

    Job Description We are hiring for an Implementation Consultant to manage technical and complex projects for strategic enterprise accounts. You will be the glue that binds all stakeholder together - internally and externally - taking project lead on integrations, implementations, and technical projects, all the way from project scoping to project...

  • Senior Implementation Consultant

    6 days ago

    London, United Kingdom IT Talent Solutions Ltd Full time

    My client, based in**London**, is seeking a **Senior Implementation Consultant** salary is **60K-65K DOE**. Permanent role - **Hybrid, 2 days in the office.** The role consists of implementation of bespoke/mainstream software projects, answer to client needs, over the company. This requires business analysis and customer liaison skills together with...

  • Senior Implementation Consultant

    Found in: Talent UK C2 - 4 days ago

    London, United Kingdom Clarivate Full time

    As a member of the Intellectual Property Lifecycle Management Professional Services team, a Senior Implementation Consultant is responsible for ensuring the world-class delivery of Clarivate’s IPLM software to support the business processes for our mid-size, large, and strategic clients by delivering projects on schedule and within scope and budget,...

  • Implementation Consultant

    2 weeks ago

    London, United Kingdom Spectrum IT Recruitment Full time

    Implementation Consultant required by a growing FinTech company based in central London. The Implementation Consultant is likely to have proven commercial experience in a similar role working in close conjunction with customers, acting as the interface between them and the software development team. The Implementation Consultant will be responsiblefor...

  • Senior Implementation Consultant

    6 hours ago

    London, United Kingdom Clarivate Analytic Full time

    As a member of the Intellectual Property Lifecycle Management Professional Services team, a Senior Implementation Consultant is responsible for ensuring the world-class delivery of Clarivate’s IPLM software to support the business processes for our mid-size, large, and strategic clients by delivering projects on schedule and within scope and budget,...

  • Implementation Consultant

    Found in: Talent UK C2 - 3 days ago

    London, United Kingdom Two Circles Full time

    IMPLEMENTATION CONSULTANT Two Circles is a global sports agency, connecting fans with sport properties using data. We work with some of the world’s biggest sports organisations – including the NFL, Premier League, Formula 1, Wimbledon and UEFA – and have four times been named Sport Industry Agency of the Year. We have a team of just over 550 Two...

  • Implementation Consultant-risk

    5 days ago

    London, United Kingdom Harrington Starr Full time

    Location: - London- Industry: - Change and Transformation- Salary: - £50,000-£60,000- Reference: - 16970- Contact name: - Ryan Waters- Job published: - February 08, 2023**Job description**: **Implementation Consultant-Risk** I am working with a leading vendor in the Financial Services industry who are searching for a Implementation Consultant specialising...

  • Implementation Consultant

    Found in: Talent UK C2 - 2 days ago

    London, United Kingdom Two Circles Full time

    IMPLEMENTATION CONSULTANT Two Circles is a global sports agency, connecting fans with sport properties using data. We work with some of the world’s biggest sports organisations – including the NFL, Premier League, Formula 1, Wimbledon and UEFA – and have four times been named Sport Industry Agency of the Year. We have a team of just over 550 Two...

  • Implementation Consultant dpsic0523

    4 days ago

    London, United Kingdom daappa Ltd Full time

    **About Daappa** daappa is an institutional-grade software solution platform designed to help firms manage and administer complex investments, structures and funds related to private equity, debt, loans, real estate, infrastructure, and other real assets. Following our business growth, we are looking for an **Implementation Consultant** to strengthen our...

  • Pension Implementation Consultant

    2 weeks ago

    City of London, Greater London, United Kingdom Lorien Full time

    We are working with a client in the consulting industry who are looking for a Pensions Implementation Consultant on a permanent. As a Pensions Implementation Consultant you will be supporting on all aspects of the change and transition based project including reviewing and implementing their Pension schemes and legislation focusing on DB (Defined Benefit)...

  • Implementation and Support Consultant

    6 days ago

    London, United Kingdom Explore Group Full time

    Implementation and Support Consultant - Hybrid - No sponsorship offered Explore Group are working with a SaaS business who provide software to companies in the financial industry to run background checks. The role £48,000 per annum Hybrid, 2 days per week in Central London Excellent benefit package The requirements 3 years + experience implementing...

  • Technical Implementation Consultant

    3 weeks ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Senior Technical Implementation Consultant LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our...

  • Implementation Consultant

    3 weeks ago

    London, United Kingdom Highland Capital Europe Full time

    In your role asImplementation Consultant, you will be joining the Implementation Consulting team on working to reduce the time it takes for our projects to get delivered; including supporting customers with all aspects of their deliverables e.g., resourcing their team, securing hardware, infrastructure prerequisites, preparing data, putting together UAT...

  • Technical Implementation Consultant

    4 days ago

    London, United Kingdom OCC Computer Personnel Full time

    As Technical Implementation Consultant, you will focus on configuring and installing software working together with functional consultants and supporting at second line. You will also be involved in migrating data from legacy systems into current solutionsand will produce data reports for customers. You should have the following experience: - An IT related...

  • Implementation Consulting Associate

    2 weeks ago

    London, United Kingdom eFinancialCareers Full time

    **S&P Global Market Intelligence** **The Role**: Implementation Consulting Associate **The Team**: S&P Global's GP Alternatives and Asset Allocators Practice empowers a diverse spectrum of private equity and venture capital firms to control their data and drive internal analytics and insights more effectively. Whether it is for portfolio analytics,...

  • Implementation Consultant – Fintech

    2 weeks ago

    London, United Kingdom Quant Capital Full time

    Implementation Consultant – Fintech / TradingImplementation Consultant – Fintech / Trading 75k Plus Bonus Plus Bens Quant Capital is urgently looking for an Implementation Consultant to join our high profile client. Our client has recently been voted in the fintech 100 (best financial technology businesses). They provide a market leading Execution...

  • Technical Implementation Consultant

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom LexisNexis Risk Solutions Full time

    Senior Technical Implementation ConsultantAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our...