Senior Implementation Consultant

3 weeks ago

London, United Kingdom Clarivate Analytic Full time

As a member of the Intellectual Property Lifecycle Management Professional Services team, a Senior Implementation Consultant is responsible for ensuring the world-class delivery of Clarivate’s IPLM software to support the business processes for our mid-size, large, and strategic clients by delivering projects on schedule and within scope and budget, relying on best practices and adhering to defined implementation methodologies.

About You – experience, education, skills, and accomplishments

  • Hands-on knowledge of Intellectual Property management best practices, filing procedures, data, business processes, and terminology
  • A commitment to high professional ethical standards and a diverse workplace
  • Excellent attention to detail
  • Strong analytical and problem-solving skills
  • Knowledge of SQL coding
  • At least 5 years knowledge of Inprotech at Administrator or Heavy-user level
  • The ability to communicate exceptionally well in English, both in writing and verbally, including communicating with diverse/dispersed/remote/ teams
  • To demonstrate leadership by taking initiative
  • The interpersonal skills to quickly build trust and develop lasting client relationships
  • A confident, engaging communication style, in both written and verbal communication.
  • The ability to listen and understand client needs and establish credibility as a trusted advisor
  • To be detail-oriented with creative problem-solving skills
  • The ability to work independently in an agile, fast-paced, business environment, managing competing priorities and multiple projects in parallel to deliver high levels of customer satisfaction.
  • To exemplify the Professional Services team qualities and be
    • An Empathetic Listener
    • Always Learning
    • Passionate about Customer Success
    • A Strategic Thinker
    • Transparent, Reliable, and a Team Player

It would be great if you also have . . .

  • 7+ years of relevant work experience in the Intellectual Property field
  • IP related certification such as Certificate in Patent Administration
  • 5+ years of software implementation and/or consulting experience
  • Bachelor’s degree or relevant professional formative experience
  • Project Management certification such as PMP, Lean Six Sigma Green Belt and above
  • Proficient in SQL Server and Visual Basic for Applications
  • Experience in system testing (Unit Testing, UAT etc.)
  • Experience in user training

What will you be doing in this role?

  • Assume ownership of implementation projects from initiation to close and be accountable for ensuring the ultimate success of the project.
  • Manage and balance business stakeholders’ and client expectations regarding schedule, cost, and scope and ensure project requirements are developed, clearly defined, and agreed upon.
  • Manage implementation projects to ensure compliance with On-Boarding Services implementation methodologies, best practices, and procedures to continually improve the quality of project delivery.
  • Monitor project progress to ensure timely completion of project tasks and proactive management and escalations related to possible scope and budget issues
  • Monitor and report on implementation project key success metrics.
  • Assist in the continuous improvement and documentation related to standard operating procedures and processes for Intellectual Property Group Professional Services team implementations.
  • Support the Sales enablement process by assisting during demos, meeting with prospects to review business requirements and the implementation methodology, scoping projects, and drafting Statements of Work and Service Orders.

About the Team

This role reports to the Manager, Service Implementation working as part of a team of 7 Inprotech Implementation Consultants based across the UK and Germany

Hours of Work

Full-time, permanent role based in London a hybrid basis (2 days’ per week in the office).

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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