Senior Implementation Consultant
2 months ago
**ABOUT XCEPTOR**
Xceptor delivers no-code automation software across the enterprise. We make data ingestion, data transformation, and process digitisation easy. Automation. Simply. Globally
**OUR APPROACH**
Xceptor delivers no-code data automation software across the enterprise. We make data ingestion, data transformation, and process digitisation easy. Our platform has the power to automate even the most complex processes, end-to-end, with a single platform. Proven by our customers. Validated by our partners. Powering industry utilities.
**Our Partners**: Our ability to deliver great automation solutions is validated through our existing utility, consultancy, and technology partnerships with the likes of EY, DTCC, Cognizant, and Finastra.
**Our Platform**: Our no-code automation platform for end-to-end and complex processes enables clients to leverage the right technology at the right time to drive the right outcomes. A single, common platform delivers client solutions, packaged solutions, and industry utilities, giving everyone access to the same technology, no matter the size or scale of the challenge.
**Our Values**: Ambition is in our DNA and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference to our clients' ambitions. We are Xceptor.
**THE ROLE**
Our Client Implementation Consultants are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them from project inception to 'go live'. They gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet the needs of our clients and managing the full development cycle and subsequent implementation.
**RESPONSIBILITIES**
**Client Management**
- Provide product expertise and guidance to clients throughout the implementation
- Pro-actively develop and share best practices internally with Xceptor team and externally with clients
- Provide training and end-user support, during and/or after the implementation
**Project Delivery**
- Accountable for solution design
- Accountable for quality of configuration produced
- Responsible for consultants adhering to coding standards/performing code reviews
- Provide support to the QA team to ensure system quality, functionality, and performance
- Escalation point for technical issues
- Accountable for backlog creation and sprint planning
- Accountable for project test strategies and provide oversight for test case production
- Coach and mentor junior members of the team
- Support for sales opportunities as required
**ESSENTIAL SKILLS AND COMPETENCIES**
Please note, in order to be considered for this role, you must meet the following minimum criteria:
- **Experience**:Significant relevant experience, gained within an implementation focused role and a software solutions organisation
- **University degree (or equivalent experience)**:Any BSc degree, Computer Science, Chemistry, Physics, Economics or Engineering
- **Programming language experience with a preference on Object Orientated languages **such as** **C#, C++, Java, Python, with a high level of coding and programming capability
- **Relational Database experience such as SQL or Oracle**:
- **Other**:Consultative, technical, and problem-solving approach and experience
Elements of the software are designed to allow users to transfer Excel skills; so, a good knowledge of Excel or Access would be beneficial. At its heart this is a technical role, however, analysis and communication skills are critical to understand the business requirements and take a lead role in delivering the solution. A typical day would involve a variety of activities, involving the whole lifecycle of a project.
As part of our team of specialist consultants, you will be integral to delivering the projects that you are working on. Our environment is highly collaborative; therefore, you will find yourself being asked to help design solutions as often as you will ask for help yourself. This means that you must be self-sufficient and able to work on your own initiative.
Other key attributes we are looking for include ability to quickly build sustainable relationships, logical and analytical problem-solving skills, excellent verbal and written communication skills, positive client service approach with a 'can do-will do' attitude and a desire to take responsibility for delivery, strong technical skills including XML and SQL. A strong academic background preferred, but not essential.
Much of our work is in the UK, but our main clients are blue-chip multinationals, and as a result there could be opportunities to travel. The team is currently spread across London, Guildford, New York, Cape Town, and Singapore - with all locations continuing to grow.
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