Customer Service Team Leader
2 weeks ago
The current Customer Service Manager is looking to move on (timescales to be agreed) and my client is looking to bring a suitable candidate in now to learn about the products, services, clients and then step into the management position.
Whilst no actual timescales have been set my client is looking for the successful individual to initially start working within the customer service team ensuring they know & understand every aspect of the department which they envisage might take between 6-12 months.
The overall role is to manage a small customer service team however below is just a sample of some of the key duties:
Supporting team members with process queries.
Maintain the complaints and returns database and raising returns notes.
Your experience must be within either manufacturing, engineering, production or FMCG, we are not looking for a candidate that has worked in a professional services or large call centre environment.
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