Manager Service
3 weeks ago
Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to ourcustomerserviceandrelationshipswithour clients, offering bespoke, tailored and fluid servicesthatfit the clients needs andrequirements. Full time - Workplace Manager
Monday to Friday
40 hours per week
You will implement the agreed colleague engagement, workplace and security strategy, and drive service improvements that create a memorable and lasting experience to all building users. Using your unique personality and excellent organisation skills to deliver an exceptional service and bring our brand to life for the client. Own the colleague experience service delivery, providing an exceptional service experience for all internal and external customers visiting or working within the building.
Own service delivery across visitor and reception management, meeting rooms, car parking, exec suites, events and room bookings, Workplace Hubs, security and any other services linked to the colleague experience of utilising the workspace.
Manage, recruit, train and coach a diverse team of individuals across Security and Front of House and Workplace to drive a proactive personalised service across the building
Line management and supervision of the experience teams within the building
Mobilisation and management of a Workplace Hub; Support the site Facilities Manager to deliver our contractual service requirements and act as the link between FM and visitor experience, and be SPOC for all building related issues
Demonstrate a high level of leadership in overseeing the building user experience and ensuring continuous customer satisfaction.
Proactively identity improvement opportunities regarding processes and operational delivery and own the change management path to deliver the change.
Excellent project and time management skills
Essential to possess innovative qualities and highly capable of taking an active lead role within a dynamic leadership team
Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
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