Senior Service Relationship Manager
3 weeks ago
Reportingto the Head of Service Management and Transformation You will be thefirst point of call for partners that need additional support from thebusiness and will be responsible for building and nurturingrelationships to keep partners on the happy path. The role willinvolve conducting service reviews building get-well plans whereappropriate and being the face of the operations team.
The roleis not just partner facing, you will also take the lead drivingservice improvement with suppliers and contractors to improve deliverylead times and keep us delivering service faster than competitors. Asuccessful Service Relationship Manager will have experience acrossCustomer Service, Customer Support or Sales in the telecommunicationsindustry, with a strong advantage for those from a network providerbackground.
Working withinternal and external stakeholders to facilitate and take the lead inidentifying operational service improvements.
Leading partnerservice reviews and supporting account managers in the field.
Driving continual service improvement and the creation andimplementation of get-well plans where appropriate.
Work collaboratively with Account managers and Operationsleads to build relationships with key internal stakeholders and todrive customer growth.
Where required, provide feedback and input into theService Delivery and support management team to improve processesacross the operations function.
Drive performance withsuppliers and contractors.
Experience improving service and relationships across alarge portfolio of clients.
Experience delivering first class customer service.
Experience managing suppliers/contract agreements.
Ability to present to senior stakeholders internal andexternal.
Experience working with internet service providers both UKand International
25 days holiday plus bankholidays
~ Birthday off
~ Pension
~ Death in Service
~ Bonus
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