Enterprise Senior Platform Engineer

Office location: White City, London | Hybrid

For more information please email TalkingCareers@itv.com

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The role

The Enterprise Platforms Senior Engineer will drive the evolution of the Enterprise Platform, ensuring the platform continues to evolve in line with changing business requirements for corporate application hosting. This senior role has responsibility for the development, implementation and continuous improvement of the Enterprise Platforms product set, within Central Technology, whilst also guiding and mentoring more junior engineers. The technology stack includes but is not limited to the following corporate hosting environments and platforms:

• AWS Infrastructure as a Service (IaaS) for Enterprise
• Azure Infrastructure as a Service (IaaS) for Enterprise
• Citrix
• Jira
• LogicMonitor
• Puppet

The role-holder is responsible for the provision and maintenance of an efficient, stable and secure platform for corporate application hosting, on premise and in the public cloud.

Main responsibilities

• Develop the Enterprise Platforms product set, including automation with IaC and configuration management tooling to drive efficiency and to solve problems related to infrastructure operations.
• Work with the Enterprise Platforms Manager and with third party service management teams to build a high performing, operational service for Enterprise Platforms.
• Work with Enterprise Platforms Product Manager and Group Technology Architects to develop the vision, strategy and roadmap for Enterprise Platforms, in line with ITV’s Public Cloud and Application Modernisation strategy; Support the successful delivery of the
• roadmap, to time, quality and budget.
• Facilitate the identification, selection and implementation of appropriate orchestration, configuration management and automation tools, operating systems, database components, core software components and systems management tools that meet the needs of the ITV business.
• Develop and execute an approach for engaging with a representative cross-section of ITV customers to fully understand actual and desired ways of working, to gather requirements and to determine current and future use cases for Enterprise Platform products.
• Enable and facilitate the introduction of modern engineering best practices, approaches and technologies to improve the efficiency, stability and security of the Enterprise Platform, in line with the ITV business requirement and overall strategy.
• Work with Group Technology Architecture and Cyber Security to design enterprise hosting solutions in line with ITV business and technology demand for enterprise application hosting.
• Have a firm eye on cost. Work with the Enterprise Platforms Product Manager and Head of FinOps to identify and execute on cost saving opportunities.
• Use appropriate service management tools, instrumentation and customer feedback mechanisms to measure, analyse and understand operational performance of the Enterprise Platform products. Apply this insight to identify and mitigate areas of risk, to improve the service delivered to customers and to inform the continuous improvement initiatives and future roadmap for this product set.
• Continuously improve the customer experience of the Enterprise Platform toolset through measurement, education, training and stakeholder communication.
• Proactively monitor industry trends relating to the provision of platform services to the business, as well as the tools and processes to support them.
• Apply forward thinking in relation to which services are most relevant to ITV, how these should be managed and how they could be most effectively used by the ITV application teams.
• Ensure that any resulting research and development is undertaken in a timely and cost-effective manner with tangible outcomes with which to make informed decisions that will benefit customer experience.

Skills you’ll need (minimum criteria)

• Extensive hands on engineering experience of delivering a variety of infrastructure and platform products and services to meet wide-ranging business needs and within a variety of business settings
• Experience of delivery and operation of multiple products end-to-end, defining and delivering roadmaps, and implementing an ongoing programme of continuous improvement that responds to customer feedback and business needs
• Experience of working within an outsourced/managed service IT operating model
• Experience of engaging with a range of stakeholders including senior management
• Experience of liaising between technical experts and non-technical or business stakeholders
• Experience of Scrum or Kanban-based agile delivery approaches, tools and measurement is essential
• Experience of deploying and managing Windows server operating systems is essential
• Experience of deploying and managing Linux based server operating systems is essential
• Experience of platform engineering good practice, including orchestration, automation and software configuration management tools is essential
• Experience of AWS & Azure cloud infrastructure toolsets is essential
• Expert knowledge of PowerShell is essential
• Experience with configuration management tooling (ideally Puppet) is essential
• Experience of implementing operating systems management toolsets for Windows and/or Linux platforms is desirable
• Experience of deploying and managing MS SQL databases is desirable

Other things we’re looking for (key criteria)

• Product focused: understands the importance of customer feedback and regular measurement to inform solution improvement and further development
• People focused: understands that the product is only as good as the team that develops and operates it. A great team player who is able to offer technical guidance to engineering and operations teams and empower them to deliver a high quality service that exceeds customer expectations
• Delivery capability: proven through execution of projects and/or product releases, working with a range of technical and business team members.
• A working understanding of both agile and waterfall project delivery methodologies.
• Confident communicator who can present a compelling and well-reasoned case for investment or change; ability to engage with stakeholders and customers confidently and communicate clearly and concisely
• Questioning and curious, demonstrates an appetite for change and a desire to improve and enhance the customer experience of platform technology
• Commercially aware: applies business context and able to represent company interests in conversations with suppliers and other third parties
• Passionate about technology with a keen interest in developments in Cloud and Automation technology and a strong knowledge of the trends in the industry and market place
• Demonstrates proactivity and a self-starting autonomous approach
• Excellent written and verbal communication skills
• Willing to demonstrate flexibility in working hours to ensure critical projects go-live within required timelines

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. D rop us a line if you require anything at talkingcareers@itv.com .

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including

• Flexible working with a range of options to suit everyone
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
  More about our benefits

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