Customer Service Partner UK

2 weeks ago

Andover Hampshire, United Kingdom Britax Group Full time
Customer Service Partner UK (limited 18 month) Package Description Britax Römer is a global leader in child mobility, making family travel safer with our range of child seats and pushchairs.

Römer was founded in Ulm, Germany in 1871 and has been setting new standards for the child safety industry for 50 years, thanks to our great people.

Our mission is: every child has the right to be safe and our goal is to protect millions of children on the streets worldwide.

We are looking for qualified candidates to make this a reality.

Britax Römer's European headquarters is located in Leipheim, which houses production, logistics and administration, as well as one of the world's most advanced crash test facilities for child seats. Our strong corporate values - Care, Trust and Curious - make for a strong company culture.

Main Purpose of Role:

To offer comprehensive support to our customers, including assistance with products, after-sales service, and Direct-to-Consumer (DtC) orders.

Key Accountabilities and Responsibilities:

  • Act as the initial point of contact for our customers and address their inquiries promptly.
  • Utilize Microsoft Dynamics AX, Microsoft Teams, CRM systems, and social media platforms.
  • Collaborate closely with internal departments such as Sales, Marketing, Warehouse & Logistics, and technical teams to resolve complex issues and ensure customer satisfaction.

Candidate Profile (Education/Competencies Required/Functional Skills/Technical Skills):

  • Possess a solid general education background.
  • Proficiency in an additional European language is advantageous.
  • Comfortable with various customer, stock, and communication systems.
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