Customer Service Administrator

1 month ago

Andover, United Kingdom Elis Full time

**Introduction**:
**Elis is an international multi service provider, offering têxtile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.**

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

**Role responsibilities and summary**:
As a Supply Chain Customer Service Administrator, you will need to ensure accurate and timely processing of all transactions within the Supply Chain Customer Service team. This role includes placing orders to third party suppliers for direct delivery to our sites, intercompany orders and manually placing orders via a third-party logistics and warehousing supplier for direct delivery to our sites / laundries as well as supporting the setup of supplier master data. To ensure accurate and timely processing of all internal customer orders, such that excellent service provision is possible, to meet the demands for Textiles from the laundries. You will be expected to provide an excellent customer care experience in meetings with customers and colleagues. Execute on customer issues (such as complaints) The ability to be flexible is a must.

**What will make you stand out?**:

- Displays a customer centric mind-set, with regards to service and problem solving
- Good communication, listening and people skills
- Ability to multi task and keep cool in heated situations
- Planning skills, structured and self-driven
- Work closely with the Account Managers and liaise with agreements
- Raise detailed, accurate call logs in response to customer contact and circulate them as necessary, ensuring all daily customer requirements are received and actioned.
- Ensure that the requirements of the Data Protection Act are adhered to.
- To identify any added value opportunities and pass this to the sales team.
- Debt Management
- Flexible and able to react quickly to the needs of the customer
- Excellent PC literacy (word, excel, internet, outlook)
- Patient, polite and courteous

**What's on offer?**:

- 29 Days Holiday
- Discounted Gym Membership
- Employee Assistance Programme
- On-site Parking

A competitive Salary of circa £24,500 along with an exciting career with a company that supports development and ambition.

**Interested?**:
**_Claudia Cronin_**:

- HR & Talent Resourcing Manager_

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