Manager, Implementation Consulting

2 weeks ago


BarrowInFurness Cumbria, United Kingdom Square One Resources Ltd Full time

Job Type: Contract - Inside IR35
We have an exciting opportunity now available with one of our sector-leading consultancy clients They are currently looking for a skilled SC Cleared Problem Manager to join their team for a six-month contract.
You will be responsible for the management of the Problem process in scope of the Service Support ITIL processes. Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results.
Follows procedural activities described in the Problem Management documentation.
Provides the analysis of the aggregate incident data to identify key trends.
Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO's.
Assuring the analysis of the aggregate incident data to identify key trends.
Is aware of the service performance and supports improvements implementation.
Review and quality check RCA templates.
Ability of managing virtual teams to deliver Problem Management process and working cross functionally.
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
Computer systems knowledge, integration, and architecture concepts.
Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts.
Good Management and communication skills, hosting and facilitating of Problem Management meetings.
Understanding of Service Management Framework.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement. #



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