ICT Technician

Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician.
As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations.
This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. Ensure Managed Service Schools’ infrastructure is operating smoothly
Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc.
Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM)
Provide technical assistance/information as requested in order to provide quotes for new equipment/projects
Oversee implementation of new software and hardware
Liaise with 3rd party service or software providers
Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required
Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager
Assist with general helpdesk role when required
Microsoft Desktop Operating Systems
Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity
Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy
Microsoft Office 365, Azure, and Exchange
Active Directory & Group Policy
SCCM/MDT/WDS
Internet filtering by filtering policies, inspection, safeguarding reporting, and proxy authentication
Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues
Winchester, Hampshire + Travel
Term: Full-Time, Permanent
Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more
Please forward your CV details for immediate consideration and interview.