ICT School Technician

2 weeks ago

Waterlooville Hampshire, United Kingdom Oaklands Catholic School Full time

Job Title: Senior IT Technician
Job Type: Term -time only (40 weeks a year), Temporary 1 year contract with the possibility of extending to 2 years then Permanent contract
Hours of Work: Monday to Thursday 8am to 4pm. The Trustees of the Edith Stein Academy Trust are seeking to appoint a Senior IT Technician to join our hardworking, committed, and enthusiastic IT Support team at Oaklands Catholic School and Sixth Form College in Waterlooville.
If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. the Trustees of the Academy Trust welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.
You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. You will help deliver high-quality IT Services to the school community. This will include travelling to and working at other sites during working hours and occasionally providing support for lettings and school events which may be outside of usual working hours, for which overtime is payable.

IT Support - We support Senior Leaders, Teachers, Administrative Staff and Students. You will meet or exceed expectations through resolving incidents, answering questions, and actioning change requests quickly and efficiently, or by escalating senior team members as appropriate. We maintain the equipment inventory, maintain audio/visual equipment such as classroom projectors/speakers and interactive panels, and work with suppliers to submit warranty claims among many other things. Project Support Management - You will work on several projects, which could range from installing new hardware or software, maintenance of firewall policies for security and to ensure a safe browsing environment for users or maintaining the school network build image for desktops and laptops for example.
You will be able to communicate clearly by telephone, email, in face-to-face discussions, or in online meetings. You will have passed a Level 3 Apprenticeship and/or have Microsoft certification(s) or equivalent. In return, you work in a positive, friendly environment where you will be making a positive contribution towards the school and the education of our students.
5 GCSEs grade 5 to 9 including English and Maths or equivalent.
~ Experienced in troubleshooting Windows 10, Windows Server, and Microsoft Office.
~ Ideally, you will either have finished (or close to finishing) a Level 3 Apprenticeship in IT Support (or similar), or have gained Microsoft certification(s).

Closing Date: Sunday 16th June 2024, 5pm
IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
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