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Night Manager

1 month ago

Ambleside Cumbria, United Kingdom YHA Full time €12

This regency manor has got 194 beds, a mixture of indoor and outdoor accommodation. Our season starts mid March and we are looking to recruit a team of up to 15 amazing people to help us run the hostel, carry out housekeeping duties, run our kitchen, help with reception and take care of our lovely customers.
Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. Competitive hourly rate: 44 per hour. Accommodation options: If needed, live-in accommodation is available at a reasonable rate of £60.Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.
Join Our Team as Duty Manager - Shaping Exceptional Hostel Experiences
At YHA, we celebrate diversity and value the unique perspectives that every individual brings. The Role: Supporting Excellence in Hostel Operations
As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You will also be engaged in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience.
Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
Utilising our systems for efficient guest check-ins, check-outs and other management functions.
Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.
Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations. Suggesting enjoying dinner with us or offering a beverage or dessert as you assist with table service, ensuring a diverse and welcoming experience for all guests.
Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
Our Duty Manager role requires flexibility to cover different shifts and tasks. While prior experience in a face-to-face customer service role is an advantage, it's not essential. However, experience in hospitality or customer service, especially in managing and delivering high-quality service, is highly beneficial.
Desirable qualifications include Food Safety Level 2 and APLH Level 2, but they are not mandatory. Essential requirements include experience in managing varying pressures, including significant workload demands, and team management.
We offer a comprehensive induction, ongoing training, and further development. Good communication skills and basic IT proficiency are advantageous, and excellent time management is essential in our dynamic environment.
If you require any assistance, our YHA Jobs website's contact page is available to support you.
To explore the YHA charity, our unique culture, rich heritage, and more, please visit our jobs website. To find out more about this you can visit the EDI section of our website.
To gain a deeper understanding of what it's like to be a part of YHA, visit the 'Working for YHA' pages on our YHA Jobs website.
Your unique perspective and experiences are valuable assets to our inclusive community.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader