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Customer Services Rep

3 months ago


Chester Cheshire, United Kingdom Gibbs Hybrid Full time €9 - €15

Customer Services Rep – Dutch Speaking

Duration: 9 months

Pay: £15/hour

Location: Chester (50/50 hybrid working)

Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirable

  • policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
  • orders and enter them in SAP system after performing validations on order following defined business rules
  • customers in case of quality issues related to product, recalls, or put on hold situations
  • backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
  • all open orders until completion and address exceptions
  • order and delivery documents
  • and answer customer contacts through phone, e-mail and fax and record in call tracking tool
  • inquiries to related departments (within Capability Centre or in markets)
  • customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
  • root causes and inform customers of outcomes
  • and resolve internal ad-hoc inquiries
  • internal and external audits