Assistant HR Manager

4 days ago

United Kingdom POP MART Full time

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

In the UK, POP MART operates seven stores in London and Midlands, and over six Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.

For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

  • Gain valuable professional experience covering the entire retail life cycle
  • Have the opportunity to work with people from different countries and cultures in a collaborative environment
  • Receive structured customer service, retail operations, and product training
  • Be proactively involved in the company’s growth

Benefits

POP MART offers our employees:

  • Selected POP MART toys as appreciation gifts every month
  • A structured bonus/commission scheme in line with the company’s and the individual’s performance
  • Comprehensive training and development programs
  • Regular team social events
  • Paid rest breaks

The Role and Candidate

We're looking for an Assistant HR Manager to join our growing UK team. This role will oversee the UK HR function from organisational development through recruitment to performance and employee relations, with dual reporting to the UK General Manager and the Europe Regional HR Team. Working with an HR & Admin Executive, you’ll ensure compliance with UK employment law and drive a high-performance culture in line with POP MART’s growth.

Responsibilities

Strategic HR Planning & Recruitment

  • Work closely with leadership to develop staffing strategies that support our ambitious growth plans
  • Own the full recruitment cycle - from writing job descriptions to extending offers
  • Create and implement employee onboarding programs that reflect POP MART's unique culture

People Development & Performance

  • Drive our learning and development initiatives, focusing on both role-specific skills and leadership capabilities
  • Support managers through the performance review process, ensuring fair and constructive feedback
  • Identify training needs and organise targeted workshops and development sessions

Employee Relations & Compliance

  • Handle day-to-day employee relations matters with sensitivity and professionalism
  • Manage disciplinary and grievance processes in line with UK employment law
  • Keep our HR policies current and compliant with UK regulations
  • Provide practical HR advice to managers and employees

Operations & Administration

  • Oversee monthly payroll processing and benefits administration
  • Maintain accurate HR records and ensure data confidentiality
  • Manage HR budget and track key metrics
  • Line manage HR & Admin Executive, providing guidance and development opportunities

Required Qualifications

  • Bachelor's degree in Human Resources, Business, or related field
  • CIPD qualified or working towards qualification
  • 4+ years of HR experience with at least 2 years in a management role
  • Experience in retail or fast-paced consumer goods industry with high volume frontline recruitment focus
  • Experience in managing UK payroll
  • Strong understanding of UK employment law and HR practices
  • Excellent stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Proficiency in HR systems and Microsoft Office suite
  • Fluent in English with exceptional communication skills

Desirable but Not Essential

  • Previous experience in a high-growth company
  • Experience with international HR operations
  • Experience in managing HR budgets and forecasting

Your Application

If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to uk.hr@popmart.com.

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