Care Coordinator

2 weeks ago

Beccles Suffolk, United Kingdom Home Support Matters Full time

Join our Team as a Care Coordinator.

Are you passionate about effective coordination and planning? Join our team of coordinators and play a crucial role in planning our care team s workload.

What to expect:

You ll be part-time working at our Beccles Branch from 9:00am 5:00pm, 32 hours per week, with Wednesdays off. Additionally, you will have on-call responsibilities, covering early/evening shifts and weekends on a rotational basis. Rest assured this on-call service is paid in addition to your regular salary.

Your responsibilities will include

  • Allocating Care Workers: Assign Care/Support Workers efficiently to customer visits, considering rostering practices, location, required skills, customer preferences and continuity of care.
  • Support the Care Team: Provide guidance and direction to the care team, ensuring adherence to best practices.
  • Support the Field Care Supervisors: Assist supervisors through effective communication, enabling timely risk assessments.
  • First Point of Contact for Referrals: Act as the primary contact for new referrals, ensuring all required information is received.
  • Complaint Handling: Record, Investigate, and respond to complaints within the specified timelines.
  • Paperwork and Administration: ensure all paperwork and administrative tasks are completed accurately and on time.
  • Care Worker Oversight: Oversee care workers to ensure they match customer requirements and address any issues promptly.

What we re looking for:

  • Previous experience in coordination, planning or booking is advantageous, but hands-on care experience is also valued.
  • Exceptional customer service: Outstanding communication skills are vital.
  • Team collaboration: Ability to work effectively as part of a team while being proactive in independent work.
  • Administrative proficiency: Excellent administrative and IT skills.

What you ll gain:

  • Opportunities for Career Advancement & Growth.
  • Full Coverage of a comprehensive training program.
  • Pension scheme for financial security.
  • Company mobile phone for connectivity.
  • Ongoing support and development opportunities.

Join us today We welcome applications from experienced Care/Support workers and those seeking leadership roles. Apply now and be part of our compassionate and committed team at Home Support Matters.

If you d prefer to apply via email, please send your CV and any additional relevant information to (url removed).

Please note, Home Support Matters is not currently offering sponsorship opportunities, and applicants must provide evidence of their Right to Work in the United Kingdom.

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