Care Coordinator

**Overview**:
**Salary**:
£19,734 - £19,734/annum + Additional On-Call Payments

**Location**:
Beccles

**Type**:
Permanent

**Posted**
23 April 2024

**Join our Team as a Care Coordinator.**

Are you passionate about effective coordination and planning? Join our team of coordinators and play a crucial role in planning our care team’s workload.

**What to expect**:
You’ll be part-time working at our Beccles Branch from 9:00am - 5:00pm, 32 hours per week, with Wednesdays off. Additionally, you will have on-call responsibilities, covering early/evening shifts and weekends on a rotational basis. Rest assured this on-call service is paid in addition to your regular salary.

**Your responsibilities will include...**
- **Allocating Care Workers**:Assign Care/Support Workers efficiently to customer visits, considering rostering practices, location, required skills, customer preferences and continuity of care.
- **Support the Care Team**: Provide guidance and direction to the care team, ensuring adherence to best practices.
- **Support the Field Care Supervisors**: Assist supervisors through effective communication, enabling timely risk assessments.
- **First Point of Contact for Referrals**: Act as the primary contact for new referrals, ensuring all required information is received.
- **Complaint Handling**: Record, Investigate, and respond to complaints within the specified timelines.
- **Paperwork and Administration**: ensure all paperwork and administrative tasks are completed accurately and on time.
- **Care Worker Oversight**: Oversee care workers to ensure they match customer requirements and address any issues promptly.

**What we’re looking for**:

- Previous experience in coordination, planning or booking is advantageous, but hands-on care experience is also valued.
- Exceptional customer service: Outstanding communication skills are vital.
- Team collaboration: Ability to work effectively as part of a team while being proactive in independent work.
- Administrative proficiency: Excellent administrative and IT skills.

**What you’ll gain**:

- Opportunities for Career Advancement & Growth.
- Full Coverage of a comprehensive training program.
- Pension scheme for financial security.
- Company mobile phone for connectivity.
- Ongoing support and development opportunities.

Please note, Home Support Matters is not currently offering sponsorship opportunities, and applicants must provide evidence of their Right to Work in the United Kingdom.

**Contact information**:
Logan McGregor