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Live-in-Care Coordinator

4 months ago

Ipswich Suffolk, United Kingdom Swift Care Solutions Ltd Full time

Swift Care Solutions are delighted to be recruiting onbehalf of a established Homecare Provider in Ipswich for a Field Care Supervisor role.

Purpose of Field Care Supervisor Role To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.

With the efficient running of a designated area and the supervision of care assistants

* Make sure Bluebird Care provides safe, effective, high quality care that is responds to each customer’s needs and preferences

* Duties of Field Care Supervisor

Prior to each service commencing, carry out with customers (and/or their chosen representatives) an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment

* Create and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date

* Keep all information about customers and their families secure and confidential except where policy require you to share to protect the interests of our customers

Give care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan

* Work with the Bluebird Care Registered Manager to appropriately match care assistants to customers. Attend the customer's first call to introduce the care assistant. Report changes to care schedules without delay to the coordinator, customer and care assistant

* Support, supervise and assist with training of care assistants

* Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when care assistants are sick or absent. Record emergency calls and pass the information to appropriate parties

* Arrange and manage staff changeovers and briefings for live in care assignments in the absence of the registered manager

Quality improvement

* Investigate matters relating to the quality of the service and implement improvements

* Monitor the performance of care assistants and carry out quality reviews at the customer’s home to make sure the service is being delivered in line with company procedures

* Apply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported and acted upon

* Make sure care and support is provided in line with regulation

* Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality homecare services

Work well as part of the Bluebird Care team

* Lead and participate in training activities, appraisals and development meetings

Caring and compassionate towards people in need of care and support and those providing these services

Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Commitment to anti-discriminatory care practice

Good understanding of the needs of people who require care and support at home and the principles of good care practice

Knowledge of effective care and support planning that is centred on the individual needs and wishes of each customer

Relevant social care qualification, level 3 in Health & Social Care or willing to work towards gaining this qualification

Understanding of what confidentiality means in relation to homecare services and why this is important

Good understanding of health and safety matters in relation to homecare services and of safeguarding people at risk of harm

Experience of communicating clearly and building positive working relationships with people who use social care services and social and health care professionals

Experience of care services

Able to write clear risk assessments, care and support plans and other records

Ability to use own initiative and work alone or as part of a team especially in an emergency

Good administrative skills and computer literacy

Ability to lead and manage a team of care assistants and provide appropriate support, guidance and training

Ability and willingness to follow Bluebird Care’s policies, procedures and instructions

Full drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes)

Experience of supervising the delivery of social care servicesPrevious experience of risk assessment and person centred care and support planning

We are committed to providing anti-discriminatory care which is centred on the individual needs of our customers

We will be open about our development needs and opportunities to grow our capabilities

Performance: We will deliver quality customer interactions every time and adhere to the professional appearance and courtesy standards

We will communicate clearly and concisely, tailoring the content and style for our customers to promote free flowing conversation

Care and compassion

We will listen, ask questions and seek to understand how we can help and support our customers, their families and representatives, our colleagues and other professionals

We will use our own initiative, working alone or as part of a team

We will take care of ourselves maintaining high levels of energy and enthusiasm

We will remain positive and enthusiastic in challenging situations maintaining high levels of customer care and standards of conduct