Japanese-Speaking Call Centre Agent

4 weeks ago


London, United Kingdom Tate Recruitment Full time

Job Description

Calling all Japanese-speaking call centre agents

We're looking for enthusiastic individuals to join our client, a leader in aviation Sales Centre team, where you'll provide exceptional customer service, sell tickets, and promote one of their renowned mileage schemes.

This is a two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as the candidate's visa allows.

Main purpose of job:

- Deliver top-notch customer service to passengers

- Sell tickets and advocate for their schemes

- Support the Sales team in various tasks

What you’ll be doing:

- Handle reservations and bookings for flights, hotels, and railways

- Process ticketing and refunds using AMADEUS system

- Maintain accurate records in internal systems

- Assist customers during irregular operations and flight cancellations

- Ensure smooth communication with global offices, airports, and other airlines

Essential skills & experience:

- Fluent in Japanese and English (verbal and written)

- Professional communication skills

- Proficient in computer usage

- Ability to work under pressure with attention to detail

- Strong team player with excellent time management skills

Desirable:

- Familiarity with other airlines' Frequent Flyer Programmes and AMADEUS system

- GCSE Maths & English grade C or above, or equivalent

- Customer service qualification (Certificate or NVQ)

Training:

- Thorough training provided to ensure success in your role

Hours of work:

- Flexible shifts, including weekends and Bank Holidays

Benefits:

- 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave).

- Discounted private medical cover

- Defined Contribution Pension

- Group Life Cover

- Discounts on Flights

Salary:

£24,767 O.N.O. per annum depending on experience

Apply now and become an integral part of their dynamic team

#J-18808-Ljbffr

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