Customer Success Manager

2 months ago


London, United Kingdom James Joseph Associates Full time

Our client is a leading and long-established SaaS Fintech that provides trade processing automation products and counts the world’s leading Investment Banks and Hedge Funds among their clients. This is a fantastic opportunity to shape the client experience vision and strategy at a well-established and respected capital markets fintech firm.
You will be an experienced and passionate CSM professional with a Fintech and/or capital markets background.
THE ROLE: Customer Success Manager
This is an opportunity for an enthusiastic and ambitious individual to play a key role in supporting the business through an exciting period of growth, by building the companies first Client Success Team.
The Manager of Client Success will be a direct report to the Global Head of Service Delivery and will work closely with the Client Services, Key Account Directors, as well as the broader Service Delivery team. Customer Success Manager
* In line with the Global Head of Service Delivery, strategically lead the vision and implementation of Client Success across the product portfolio.
* Define KPI’s processes, functionality, team management, and own personal book of business.
* Primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders & maintaining a focus on driving business value through to renewal.
* Owning customer relationships, which includes increasing adoption, ensuring retention, driving growth and client satisfaction.
* The internal advocate for clients, collaborating closely with Client Services, Client Onboarding, Key Account Directors and Product to achieve required outcomes
Customer Success Manager
* Experienced in successfully building and leading Client Success functions.
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