Customer Support Specialist

2 weeks ago

Milton Keynes Buckinghamshire, United Kingdom Hays Full time

Customer Care Advisor Job - Hybrid - Chelsea - High end Ecommerce - £24,000 our New Company
An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and offers great training and support and is an office based customer service role (non-shop floor).
Your new role will be to deal with customer queries over the phone and email, answering tickets in a polite and professional manner using two different systems Fods and Freshdesk. You will deal with queries and complaints, raising cases for lost and damaged orders and ensuring the brand is represented positively. You will liaise with the warehouse and suppliers as well as customers making this a varied and interesting customer service position.
To be successful you must have excellent written and verbal communication, be systems savy and able to carefully construct reponses to customer service emails. You will ideally have experience within a call centre, high end retail or be a recent graduate and be able to commute under an hour to their office in Chelsea.
In return you will be offered a permanent salary with hybrid working - 3 days in the office and 2 days at home. The office is open 7 days a week so there will be occasional weekends (time off during the week so no more than 5 days during the week). Working hours are over two shifts from 9-5.

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