Sr. Director, Business Operations

This job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? The Senior Manager, IT Operations is responsible for administering, managing and supporting IT Services for The Trade Desk internal customers. The position requires broad IT understanding in enterprise technology and hardware, networking principles, management systems, productivity applications and service desk operations to meet the IT department service level objectives.
Lead, mentor and develop a team of IT professionals, fostering a collaborative and high-performance culture. Overseeing recruitment, training and performance management.
Report on operational metrics, KPIs, and strategic progress to IT leadership.
Responsible for the following IT processes and functions:
Prioritization of time sensitive business requests and smart decision making to ensure minimal user impact for their regular work day
Ensures prompt handling of internal service desk requests, with an accurate assessment of issue severity and business impact.
Manage the IT Operations coordination for office relocations and build-outs.
Microsoft Windows and macOS
Hardware and application software upgrades to meet business needs
Local inventory/asset management and equipment recycling
Leverage best practices approach towards projects, implementations, and issue resolution; Develop and update documentation covering IT standards, policies and procedures.
Demonstrated experience with network protocols (TCP/IP, DNS, DHCP, IPSEC)
Bachelor’s degree in related IT or Management field required and 10+ years of related experience
Five+ years of experience supporting a team of 5+ local direct reports as well as remote teams
ITIL best practice and methodologies
Project management
Office buildouts and relocations
Keyboarding skills and computer proficiency with software knowledge to include MS Office
Adherence to company procedures and policies
Conduct that supports the company’s ethics, core values, and compliance programs
Commitment to high safety standards and compliance with all safety laws and policies
Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
After hours, weekends and holidays: Must be available and willing to work from time to time to meet critical business needs.
On-site Requirement: Must perform duties onsite, except those job duties which are customarily or by their nature performed offsite (such as meetings, deliveries to designated destinations, or training).
Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner. This may require remote or occasional on-site support.
All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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