Technical Operations Shift Lead

2 weeks ago

Manchester, United Kingdom Smart DCC Full time

Technical Operations Shift Lead

Office Based – Manchester Only

Competitive Salary plus benefits

The Role

The DCC is actively seeking highly skilled, determined and motivated Shift Lead Technical Operations Analysts to join this critical Operations team. The successful candidates will provide continuous monitoring of the DCC total system. Following a suitable induction and training period, you’ll be accountable to manage, lead and develop a team of TOC Analysts to deliver an optimal service.

What will you be doing?

In this role you will work closely with other DCC Operations functions, our Service Providers and Customers to ensure that the DCC’s systems and platforms are working optimally with an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential.

The DCC’s infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and process detail is required. Previous IT, Network, Application support/experience (in a TOC/NOC/Svc Desk environment) and the ability to quantify and validate observed impact is essential.

Shift Lead Technical Operations Analysts will be the ‘go to’ when DCC’s Customers and Senior Management. Strong stakeholder management skills are a must. With awareness of the DCC’s commercial position within industry to protect and maintain the DCC’s reputation.

This role will cover a shift pattern over a 365x7x24 period to ensure departmental cover is in place at all times. Some inter-site travel and work outside of regular shifts may be required subject to business needs.

What are we looking for?

  • Have current valid Security Clearance or be willing to be Security cleared.
  • Experience in supporting a team through; people, task & performance management.
  • Ability to support junior team members with training, escalations & skills development. In addition to mentoring new and existing team members.
  • Working closely with Senior Managers and stakeholders. On occasion, deputising as TOC Snr Manager where required.
  • Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences.
  • Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre.
  • Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and Smart Metering issues.
  • Good understanding of End to End smart metering, with a willingness to continually learn.
  • Work with internal functions and Service Providers to continually refine DCC’s monitoring capability in terms of pro-activity, diagnostic accuracy and responsiveness. Develop uses cases for continuous improvement .
  • Preferable experience in some R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools & coding.
  • Promptly communicates and escalates to the ITIL functions any issues & incidents which require their attention.
  • Act as the first point of escalation for incidents and requests from wider DCC business.

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy, and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact stephanie.owen@peregrineresourcing.com or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, please contact stephanie.owen@peregrineresourcing.com

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

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