Technical Support Team Lead

4 weeks ago

Stockport Greater Manchester, United Kingdom Dematic Full time

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers.
We are looking for an experienced and competent Technical Support Shift Manager to join our growing team with the Response Coordination Centre (RCC) at Dematic Software.
The postholder will oversee daily operations during scheduled shifts, and this will include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. Training will be provided on the job and you will be given full support to grow and develop your career at Dematic Software. If you are a natural leader committed to high quality service and have experience in our industry, we’d like to meet you

Oversee day to day operations and improve performance
• Motivate the team to maintain high performance
• Report on team performance on a weekly basis to management


An excellent command of the English language (both spoken and written)
• Able to work shifts including night and weekends with a flexible approach
• Familiarity with the use of incident management and reporting tools
• A knowledge of ITIL processes, and ideally ITIL certified
• While you will be educated and supported on the job, an inherent aptitude to technical problem solving
• A strong software engineering or computing background •
Experience with working in the Information Technology industry
• Competitive salary- based on level of experience and expertise
Incentive scheme designed to reward individual contribution and performance
Group Personal Pension scheme with generous Company contributions and made by salary exchange
Holidays - 25 days plus bank holidays
Private Health scheme (non-contributory for employees)
Life assurance

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