Restaurant Group Sales Manager

1 month ago


United Kingdom Brother Marcus Limited Full time

Job Title: Group Reservations Manager
Position Type: Full-Time
Location: Spitalfields Market
Job Overview:
We are seeking an enthusiastic and detail-oriented individual to join our team as a Restaurant Reservations/Booking Manager. The primary focus of this role is to efficiently manage all bookings via email and phone, drive additional bookings through local business and office partnerships, and oversee the optimization of our booking system. The successful candidate will also be eligible for a performance-based bonus scheme.
  Key Responsibilities:
1. Booking Management:
- Handle all incoming reservations via phone, email, and online platforms.
- Maintain an organized and up-to-date reservation system.
- Confirm, modify, or cancel reservations as needed.
2. Business Development:
- Establish and nurture relationships with local businesses and offices to generate additional bookings.
- Collaborate with marketing teams to create promotions or special events to attract more reservations.
- Actively seek opportunities to increase corporate bookings and group reservations.
3. Booking Optimization:
- Analyse reservation data to identify trends, peak times, and opportunities for optimization.
- Implement strategies to maximize seating capacity during peak hours.
- Work with the kitchen and floor staff to ensure efficient use of resources based on reservation patterns.
4. Customer Service:
- Provide excellent customer service during the reservation process.
- Address customer inquiries, special requests, and concerns related to reservations.
- Ensure a positive and seamless experience for guests from reservation to dining.
5. Staff Coordination:
- Collaborate with restaurant staff, including host/hostess teams, servers, and kitchen staff, to manage reservations effectively.
- Communicate special requests and guest preferences to the appropriate teams.
6. Reporting and Analysis:
- Generate reports on reservation trends, covers, and revenue.
- Provide insights and recommendations for improvement based on data analysis.
7. Event Support:
- Assist in planning and coordinating large events, ensuring seamless execution and guest satisfaction.
- Be available for evening and weekend work to handle event-related reservations.
8. Budget and Revenue Management:
- Contribute to the development of revenue targets and assist in meeting financial goals & helping the marketing team achieve marketing budgets.
9. Communication:
- Maintain open communication with other departments, such as marketing, operations, and finance, to align reservation strategies with overall business objectives.
Flexible Schedule:
- Work standard Monday-Friday 9 am to 5 pm shifts.
- Be available for evening and weekend work to assist with large events and peak periods.
Qualifications:
- Proven experience in a reservations or booking management role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with Sevenrooms or Opentable booking system.
- Ability to work independently and collaboratively in a fast-paced environment.
- Business development and sales experience is a plus.
Salary:
£36,500 in Year 1
£38,500 in Year 2
Bonus Scheme: Eligible for a bonus based on 'per covers/bookings,' estimated to be around 15% of the annual salary.
Company Benefits: Company laptop, phone, health insurance provided and 100% comped meals at all restaurants (work purposes only, feedback on experience is required).
If you are a motivated and customer-focused professional with experience in reservations or booking management, and you thrive in a dynamic environment, we encourage you to apply. Join our team and contribute to the success of our restaurant by ensuring a seamless booking experience for our guests and driving business growth through strategic partnerships..
#J-18808-Ljbffr



  • United Kingdom Brother Marcus Limited Full time

    Job Title: Group Reservations Manager Position Type: Full-Time Location: Spitalfields Market Job Overview: We are seeking an enthusiastic and detail-oriented individual to join our team as a Restaurant Reservations/Booking Manager. The primary focus of this role is to efficiently manage all bookings via email and phone, drive additional...


  • United Kingdom Brother Marcus Limited Full time

    Job Title: Group Reservations Manager Position Type: Full-Time Location: Spitalfields Market Job Overview: We are seeking an enthusiastic and detail-oriented individual to join our team as a Restaurant Reservations/Booking Manager. The primary focus of this role is to efficiently manage all bookings via email and phone, drive additional...


  • United Kingdom Brother Marcus Limited Full time

    Job Title: Group Reservations Manager Position Type: Full-Time Location: Spitalfields Market Job Overview: We are seeking an enthusiastic and detail-oriented individual to join our team as a Restaurant Reservations/Booking Manager. The primary focus of this role is to efficiently manage all bookings via email and phone, drive additional...


  • United Kingdom Brother Marcus Limited Full time

    Job Title: Group Reservations Manager Position Type: Full-Time Location: Spitalfields Market Job Overview: We are seeking an enthusiastic and detail-oriented individual to join our team as a Restaurant Reservations/Booking Manager. The primary focus of this role is to efficiently manage all bookings via email and phone, drive additional...


  • United Kingdom Brother Marcus Limited Full time

    Job Title: Group Reservations Manager Position Type: Full-Time Location: Spitalfields Market Job Overview: We are seeking an enthusiastic and detail-oriented individual to join our team as a Restaurant Reservations/Booking Manager. The primary focus of this role is to efficiently manage all bookings via email and phone, drive additional...


  • United Kingdom Brother Marcus Limited Full time

    Job Title: Group Reservations Manager Position Type: Full-Time Location: Spitalfields Market Job Overview: We are seeking an enthusiastic and detail-oriented individual to join our team as a Restaurant Reservations/Booking Manager. The primary focus of this role is to efficiently manage all bookings via email and phone, drive additional...

  • Group Sales Manager

    1 month ago


    United Kingdom Caprice Holdings Ltd. Full time

    Job Title: Group Sales Manager (Multiple Venues) Location: London, United Kingdom Caprice Holdings is a prestigious hospitality group renowned for its iconic restaurants, including Bacchanalia, Scott's, and Sexy Fish. With a commitment to delivering exceptional dining experiences, we are seeking a talented Group Sales Manager to oversee sales...


  • United Kingdom Caprice Holdings Ltd. Full time

    Job Title: Group Sales Manager (Multiple Venues) Location: London, United Kingdom Caprice Holdings is a prestigious hospitality group renowned for its iconic restaurants, including Bacchanalia, Scott's, and Sexy Fish. With a commitment to delivering exceptional dining experiences, we are seeking a talented Group Sales Manager to oversee sales activities...


  • United Kingdom PPHE Hotel Group Full time

    Location: Regional Office United Kingdom, United Kingdom Love providing great service and being part of uplifting moments? Take the next step in your career with us as a Groups Sales Executive at Park Plaza Hotels Europe. PPHE is the ideal location for you to develop your skills as a Groups Sales Executive and shine in a collaborative team...

  • Restaurant Manager

    4 weeks ago


    United Kingdom Grill'd Full time

    Join Grill'd as a Restaurant Manager in Hospitality! Ready to lead as a Restaurant Manager in a top Australian restaurant chain? Grill'd offers an exciting opportunity in the hospitality sector. With over 160 locally-minded restaurants across the country and international expansion plans, we're seeking Restaurant Managers for Grill'd...

  • Financial Planning

    2 weeks ago


    United Kingdom The Restaurant Group Full time

    We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. With over 40 years in the game, we are a significant player in the UK casual dining market, operating a number of renowned restaurants and pubs including Wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides something for...

  • Financial Planning

    2 weeks ago


    United Kingdom The Restaurant Group Full time

    We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. With over 40 years in the game, we are a significant player in the UK casual dining market, operating a number of renowned restaurants and pubs including Wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides something for...

  • Restaurant Manager

    2 weeks ago


    United Kingdom Job Board Direct Full time €44,000 - €50,000

    Restaurant General ManagerMiddlesbrough Are you an experienced and motivated leader in the restaurant industry? We're seeking a highly skilled Restaurant General Managers for our North East division. Our Quick Service Restaurant (QSR) brand is a dynamic and innovative leader in the fast food industry, dedicated to delivering high-quality, delicious...

  • Restaurant Manager

    3 weeks ago


    United Kingdom Tim Hortons Full time €29,000

    Motherwell, North Lanarkshire, United Kingdom Permanent Up to £29,000 plus bonus Location: Motherwell (ML1 2AF) - Training Location Salary: £30,000 (Eligible for Bonus Scheme when appointed own Restaurant) Tim Hortons has an ever growing presence in theUK and we need great people like to you to join us!! Are you an outgoing Manager with experience in...


  • United Kingdom The Restaurant Group Full time

    We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. With over 40 years in the game, we are a significant player in the UK casual dining market, operating a number of renowned restaurants and pubs including Wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides...


  • United Kingdom The Restaurant Group Full time

    We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. With over 40 years in the game, we are a significant player in the UK casual dining market, operating a number of renowned restaurants and pubs including Wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides...

  • Senior Sales Manager

    2 weeks ago


    United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Sales Manager - Group Corporate you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...

  • Senior Sales Manager

    2 weeks ago


    United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Sales Manager - Group Corporate you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...

  • Restaurant Manager

    2 weeks ago


    United Kingdom Megan's Restaurants Full time €33,000

    Restaurant Manager Based at the heart of our neighbourhoods, Megan's on the Hill (Balham) is a truly all-day dining restaurant, serving up delicious food from sunny places. Restaurant Managers at Megan’s are experienced with high volume, fast paced all day dining environments. You will work closely with your fellow managers to run your restaurant;...

  • Restaurant Manager

    2 weeks ago


    United Kingdom Megan's Restaurants Full time €33,000

    Restaurant Manager Based at the heart of our neighbourhoods, Megan's on the Hill (Balham) is a truly all-day dining restaurant, serving up delicious food from sunny places. Restaurant Managers at Megan’s are experienced with high volume, fast paced all day dining environments. You will work closely with your fellow managers to run your restaurant;...