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Junior Technical Support

2 months ago

Bristol, United Kingdom Xist4 IT Full time

An exciting opportunity is available for you to join our client as a Junior Technical Support. You will become part of an innovative IT company renowned for delivering robust messaging, collaboration, and cloud technology solutions. This Junior Support position is perfect for customer-focused individuals with experience in first-line support, helpdesk, or service desk roles. The role mainly focuses on providing support for Microsoft products. Over the first six to twelve months, you will receive comprehensive training to help you address complex technical challenges. This initial training will cover the core Microsoft products supported by our client, allowing you to build a strong foundation in the associated systems and processes.
Hybrid - Three days in the office and two days working from home (initially more office-based for six months).
Junior Technical Support Key Skills :

We are excited to connect with candidates in related fields, including front-line support, help desk support, service desk, product support, software support, and application support.
Up to two years in a customer-centric IT support role.
Experience handling first-line support, service desk tasks, and troubleshooting IT issues.
Windows support experience.
Proficiency in Office 365.
Have excellent English communication skills (written and verbal).
About the Junior Technical Support Position :
As part of the Technical Support Department, the Junior Technical Support will be crucial in managing our client's customer support infrastructure. Setting up and supporting internal laptops and servers.
Hybrid - Three days in the office and two days working from home (initially more office-based for six months).
Fantastic office location by the Portishead Marina
Company pension scheme (Standard Life)
Profit share bonus based on company performance
Company healthcare scheme after six months
For more information on this Junior Technical Support position, please contact us to discuss.
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