Service Delivery Manager

4 weeks ago

Leeds, United Kingdom Bandmwaste Full time

About the Role

Who Are We?

AWM welcomes you to join our team and contribute to our mission of making a positive impact on the world through innovative waste management solutions. With a strong focus on sustainability, we are seeking individuals who share our passion and can thrive in our dynamic team.

At AWM, you will experience a supportive work environment that fosters creativity, collaboration, and personal growth. We value your ideas and believe in the power of every individual to make a meaningful difference.

Now let us tell you about the role:

The Role

To plan, organise and manage the daily work of the office and the collection drivers and associated system data input. To lead the Service team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner.

Responsibilities:

  • To ensure all work is carried out maintaining high levels of customer service.
  • To ensure high levels of Health and Safety are observed.
  • Ensure all jobs undertaken are done so ensuring profitability.
  • To support and assist all drivers in carrying out their duties to ensure they operate productively.
  • To ensure all data input is accurate and completed in a timely manner.
  • To ensure all office staff performance levels are managed.

General Responsibilities and Activities

  • Ensure the safety and welfare of all personnel within your area of responsibility.
  • To interpret and enforce as far as is reasonably practicable legislation relating to the road traffic acts.
  • To be responsible for the day to day activities of the Drivers.
  • Prioritising work schedules to maximise efficient work.
  • Ensure vehicle defecting procedures are adhered to in accordance with our operator’s licence and audit requirements.
  • Under the auspices of the Service Manager ensure the following; Enforce standards of discipline and control, conduct annual driver appraisals, assist with induction of new drivers.
  • Control (optimisation) of overtime including checking start times and levels of inactivity on the tracker.
  • Ensure all customer enquiries are responded to quickly and positively.
  • Proactively look into missed collections and resolve any issues.
  • Respond to and log on Helpdesk any customer complaints, and resolve in a timely manner.
  • Conduct thorough route de brief for each route on a daily basis, ensuring every job is accounted for and driver records accurate and detailed information.
  • Ensure that all weighing vehicles are weighing accurately and that weights are recorded on AMCS.
  • To carry out investigation interviews and disciplinary hearings as required.
  • Carry out site surveys, in particular when accidents or near misses have occurred.
  • Ensure drivers carry out their pre and post shift vehicle checks.
  • Ensure all weighing vehicles are accurately recording customer weights, and any weighing defects are reported and investigated in a timely manner.
  • Sign off new contracts, ensuring they are profitable and fit within the existing collection schedule.
  • Carry out monthly management checks, by monitoring vehicle cameras and address any concerns.
  • To ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross checking AMCS.
  • Ensure the Depot Customer Hotlist is kept upto date and any service issues relating to these customers are communicated to them in a timely manner.
  • Any other reasonable task as may be required from time to time.

    The Ideal Candidate

  • Tenacious and resilient
  • Flexible
  • Diligent
  • Team Player
  • Leader
  • Able to work on own initiative

    Skills and Experience

  • Good leadership skills
  • Customer Service
  • Extensive knowledge of the waste industry
  • Competent in the use of Microsoft applications
  • Knowledge of Tachograph legislation
  • Driving Licence

Company Info

  • The Health, Safety and Wellbeing of our employees is very important to us.
  • It is your responsibility to take reasonable care of your own and other people’s Health and Safety and must cooperate with us on Health and Safety matters.
  • You will represent the company in a professional capacity at all times.

The bigger group: Beauparc

Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.

Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.

#J-18808-Ljbffr

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