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Microsoft office specialist
1 month ago
Lead Provisioning Coordinator (Contract)
The key function of this role is to order and deliver data circuits and to manage number porting and number provisioning for large scale, complex client projects. You'll deal with clients and project managers on all aspects of service delivery as well as managing client and supplier escalations. Performing Quality Assurance checks on incoming orders from sales and liaising with other departments to resolve any issues or fill information gaps that prevent the progression of orders.
Sales order entry and liaison with account management, technical and operational teams to ensure correct order entry.
Keeping clients updated on order progression in writing and according to the provided email templates and timetables for communication.
Answering client queries by phone and email within the project orders SLA or as required by your line manager.
Producing documentation and reports on performance and timelines of order journeys for project orders.
Working closely with 3rd party carriers and internal teams to ensure that orders follow the shortest possible path from signature to billing.
Making recommendations for process change and training opportunities where appropriate.
In depth experience of the ordering processes for circuits, NGN and DDI’s with multiple carriers.
Precise and attentive to detail - Quality focused.
The role will require establishing, building, and maintaining close relationships across clients, project managers, provisioning and administration teams, engineering teams, 3rd parties, sales/presales, billing and commercial teams and within IPI.
You will have previous experience in a similar Telecoms Provisioning role with an understanding of networks and telecoms operators. We are looking for an effective communicator, both verbally and in writing, with an excellent telephone manner, good rapport building skills and the ability to listen and understand. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.
IPI is a Disability Confidence Employer. The Disability Confidence scheme is a government scheme designed to encourage the recruitment and retention of disabled people and those with health conditions. We have made a commitment to have inclusive and accessible recruitment, to offer an interview to disabled people when they meet the role requirements and provide reasonable adjustments where required. If you have any physical or mental impairment that could be classed as a disability under the Equality Act 2010 and would like to be guaranteed for an interview under the Disability Confidence Scheme, please indicate on your application/CV.
