Service Support Assistant
3 weeks ago
We require a part-time (29 hours per week) Service Support Assistant to join our busy locality based Adult Care Team within Adults & Housing Services.
You will join our Business Support Team based at our Ferndown Local Office, having daily contact with clients, carers and external organisations.The proposed hours worked will be 14 hours providing general administrative support to the East Dorset Locality Team and 15 hours providing specialist support to the Community Learning Disabilities Team (DHUFT).
The Business Support Team consists of Senior Service Support Officers, Case Support Co-ordinators, a Service Support Officer and Service Support Assistants who work together closely to provide support to the professional staff within the East Dorset Locality Team and the Health Team ensuring that an efficient and effective service is provided to support the clients in the East Dorset area. You will have regular telephone contact with clients, carers, family members, domiciliary organisations, care homes and other departments within Dorset Council.
Excellent customer service skills and a flexible attitude are required to support a positive approach and provide a high-quality service.
We will provide full training on all processes, procedures and specialist systems.
At Dorset Council we:
provide more than 450 services to over 300,000 residents
care about Dorset and all the people who live here
be part of an organisation that supports each other to grow and succeed
have access to range of training opportunities which will help with your personal development and career progression
We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.
Let us know on your job application if you have a disability and need any reasonable adjustments.
If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at .
See our policy on safeguarding children and young people .
This post requires significant travel. See our policy on the employment of ex-offenders .
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