Support Engineer: Desktop, Mobile, Windows, installation, configuration
3 weeks ago
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Base pay rangeOur Global Enterprise client is hiring a Support Engineer based in Edinburgh.
Start Date: July 2024 Duration: 60 Days (Initially) Rate: £125 Per Day (Please Note, Employer NI is paid for by the client) IR35 Status: Inside Location: Edinburgh NOTE: Active SC Clearance is highly desirable Responsibilities & Skills- Provide desktop support to users on site.
- Provide remote support to client user's based in other locations which are in London, Leeds & Home locations.
- On site - Supporting mainly HP kit, peripherals such as docking stations, keyboard & mice, and iPhones, Supporting Windows 10/Windows 11 environment, MS Outlook and Office 2016, Samsung Phones.
- Software Installation and configuration including application support.
- Cabling and patching knowledge and understanding.
- Good knowledge of Iphone & Samsung phone support
- Knowledge of Video Conferencing and Telephony Support preferred but not essential.
- High level of administration, call management and accountability.
- Site is a one man site so they will be the central point of contact for the users on site but support will be given from London when required.
- Good written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication (verbal and written)
- Good decision-making skills. Influence and persuasion skills
- High degree of independence, organisational skills and time management
- Ability to perform very well even under high pressure in a structured manner and to strict deadline; ability to address multiple activities at any time
- Solution-oriented thinking and acting
- Ability to influence with integrity & negotiate sympathetically
- Seniority level Not Applicable
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
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