Windows Server

3 weeks ago


Edinburgh, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time €225 - €250

Desktop Support Engineer

+2nd line support experience

+Windows 10 Operating Systems

+Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.

Desktop / Laptop / VDI - build, configuration and deployment to end users
* Assist with software installation / deployment
** Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation / upgrade / break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Basic telephony support and cable patching
* Provide second line operational support across a variety of platforms.
* Initial investigation and reporting of network failures.

Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
* Knowledge of Microsoft Office 2010 onwards
* Working knowledge of Active Directory - Users and Computers
* Proven and demonstrable software and hardware troubleshooting skills
* Knowledge of Microsoft SCCM and OS / Application deployment
*



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