Permanent Desktop Support Engineer
3 weeks ago
Desktop Support Engineer
+2nd line support experience
+Windows 10 Operating Systems
+Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.
Desktop / Laptop / VDI - build, configuration and deployment to end users
* Assist with software installation / deployment
** Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation / upgrade / break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Basic telephony support and cable patching
* Provide second line operational support across a variety of platforms.
* Initial investigation and reporting of network failures.
Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
* Knowledge of Microsoft Office 2010 onwards
* Working knowledge of Active Directory - Users and Computers
* Proven and demonstrable software and hardware troubleshooting skills
* Knowledge of Microsoft SCCM and OS / Application deployment
*
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