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Multi-Site Building Manager

2 months ago

London, United Kingdom MAPP Full time €50,000 - €53,500

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Multi-Site Building Manager

Department: Site - Office Buildings

Employment Type: Full Time

Location: Type Works (Site)

Compensation: GBP 50,000 - GBP 53,500 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let's be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don't apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you

Title, Team and Role Summary

Title : Multi Site Building Manager - Folgate Building - 4 Norton Folgate, Eldon House - 2-3 Eldon St, 120 Old Broad Street and Type Works Bowling Green Lane
Team : London Office Buildings

Who Does This Role Report Into? Associate Director - London Office Buildings

Role Summary / Purpose and Scope This role is responsible for overseeing the day to day running of four sites with your time being split across the sites. The portfolio comprises multiple buildings for a single client.

High levels of Client Engagement and Building Management are required, with good management of contractors, security staff, maintenance, and cleaners, as well as 3rd party contractors, while having due regard to expenditure and current legislation.

Two of the buildings have recently undergone refurbishment and are currently vacant. Another building is under refurbishment, while the final building is occupied but has plans for refurbishment progressing.

We need someone with experience in managing buildings that have undergone refurbishment and projects, working through post construction defect liability periods. Subsequently, the candidate will need to be involved in tenant fit-outs as the buildings are leased.

Skills, Knowledge and Values

Skills (People & Technical)

  • In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers.
  • Working with the Client Leads to understand and work towards the client's objectives and develop strategies for the building meeting service delivery expectations as well as assist in any pitches for expanded or new work
  • Able to effectively coordinate and manage the full evacuation of the relevant building or site, including a floor by floor confirmation using only stairs and following the evacuation procedures for the relevant buildings or sites.
  • Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
  • Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews
  • Ensure emergency preparedness and site security plans are in place and scenario testing and appropriately support any emergency response requirements including out of hours
  • Lead in the management of FM Fee Income in partnership with the Client Leads
  • Prepare service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs
  • Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
  • Manage allocated site including regularly inspecting and recording your property, appropriately monitor, report on, support and feedback to site team and sample auditing your team for condition, standards, and occupier compliance with covenants
  • Working closely with the LOB FM team to ensure cost recovery and central budgets and effectively managed.
  • Work closely with surveying colleagues and central support functions to ensure client strategy is executed
  • Develop rapport with occupiers and look at ways of occupier engagement through placemaking opportunities and events in close liaison with the Occupier Services teamwhere required.
  • Attention to detail and high levels of occupier engagement and customer service will be required
  • Able to use own initiative
  • Effective PC skills, including working knowledge of Microsoft and Google packages
  • Pro-active, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

  • Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
  • Self Management including showing initiative, being proactive and meeting deadlines
  • Embracing Change including Technology
  • Engaging with the Big Picture
  • Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
  • Achieving Results and Prioritise Work
  • Innovative Solutions and Problem Solving
  • Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

  • IOSH essential, NEBOSH desirable
  • A solid understanding of M&E
  • Riskwise (H&S compliance systems) Proactis system
  • 5 years experience of working in a similar role

Working Hours: 37.5 hours Monday - Friday
Salary Range (Based on Experience)
GBP 50,000 - GBP 53,500 per annum, depending on experience.

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