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Legal Analyst
2 months ago
Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.
Our Group Functions provide the services that all areas of the business need. Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.
We’re offering a competitive base salary. All procuration fee payments made into the L&G Mortgage Club are prepared, allocated and reconciled accurately and efficiently. In addition, providing excellent service to all internal / external customers and Intermediaries in respect of investigation and processing ensuring all regulatory requirements are adhered to.
Accurately preparing and processing scans of Lender procuration fee data against the Mortgage Club database to enable accurate payment of Lender cases to the Societies Intermediaries within the required SLA
Ensuring that the unverified database is regularly reviewed and investigated, to ensure payment is made to the appropriate Intermediaries in a timely manner via liaison with the Lender and/or Intermediary
Maintaining regular housekeeping and data cleansing of the Mortgage Club database in order to minimise the risk to the Society of invalid or fraudulent activity
Investigating all control reports that identify potential problems with commission or agency records highlighting any manual errors or system anomalies
Understanding, resolving and responding to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times
Providing full support to our front office Agency Enquires Team when needed providing cover for the telephone helpline and able to be able to deal with all commission related queries
Acting as a positive role model and mentor to others in the team by consistently completing the role to the best ability, sharing knowledge, coaching and guiding junior members of the team, imparting experience and understanding in order to achieve reliably high standards
Strong written and verbal communication, able to respond and react to customers appropriately building a rapport and satisfying customers needs
Effective planning and ability to prioritise, take full ownership of given tasks and responsibilities to ensure targets are consistently achieved
Good risk awareness
Knowledge of Independent Financial Advisor market desirable
Good desktop skills around Microsoft Office in particular Word & Excel
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Private medical insurance (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
There are the many discounts we offer – both for our own products and at a range of high street stores and online
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.