Rooms Division Manager

2 weeks ago

Ascot Berkshire, United Kingdom First Choice Staff Full time

Be responsible for the smooth running of all services in the Drawing Room
Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential
Act as an ambassador of the Hotel with guests, colleagues and suppliers
Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training.
Manage shift coverage, work load & resource distribution within & across teams
Monitor & evaluate team performance & conduct PDPs for team supervisors
Interviewing, hiring, induction & succession planning of staff
Manage departmental budget, P&L, Payroll
Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.
Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.
To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests
To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests
Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; Identify, implement & monitor new standards to enable service excellence
Ensure all team members are enabled to deliver consistently excellent service
To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines
Develop, deploy & monitor professional guest service systems e.g.: Reservation system; Manage & monitor an effective billing and cash management system i.e. Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
Review & update menus to reflect Hotel status, industry trends & guest needs
Manage & maintain excellent condition & care of furniture, fixtures & equipment etc.
Ensure all team members display excellence in personal grooming & hygiene
To regularly review service standards and procedures and implement the necessary actions for improvement
Contribute to the preparation & implementation of F&B marketing plan
Plan, implement & monitor sales promotions & marketing activities as needed
Manage day-day brand business to maximise sales
Stay ahead of hospitality market trends & assess competition as needed
To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions
Hotel School diploma or equivalent
Previous luxury/5 star hotel experience
Excellent knowledge of food and wine
Experience of complaint handling/problem solving
Training skills

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