Events Operations Manager

2 weeks ago

Ascot Berkshire, United Kingdom COWORTH PARK Full time

OurEvents Operations Manager leads our Events teams to the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.
What you'll get
Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:
Very generous Employee Introductory Scheme offered
Team members' awards and incentives schemes
Contributory pension scheme entitlement from date of commencement
Online benefits & discounts
Life assurance cover for all team members
Uniform laundered complimentary
Complimentary meals whilst on duty at our team members' restaurants
Cycle to work scheme
Occupational Health, including subsidised massage treatments and health clinics
Social events throughout the year - including our winter ball, summer party and regular pub quizzes
What you'll do
A day in the life of our Events Operations Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Events Operations Manager accomplishes would be lengthy but the list below is essential to know.
OurEvents Operations Manager is responsible for leading and coaching their team to provide service excellence across the 240 acres of parkland. Providing luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
They are responsible for the smooth running of both departments throughout the day to deliver the best guest experience.
Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of our Events Operations Manager is to live their behaviours to continue to create our legacy.
Our Events Operations Manager is entrusted with coordinating and planning for all of the guests stay, through research and communication with all departments to create a memorable stay.
Communication is what keeps our departments running perfectly. Our Events Operations Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.
As a senior member of the team, our Events Operations Manager will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team.
What you'll bring
All of our employees are ambassadors of our Vision, Values and culture. Our Events Operations Manager do this with all they do.
We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
English is the primary language used in our hotel. Our Events & In-Room Dining Operations Manager must feel comfortable communicating in this language.
Previous experience in a luxury 5* hotel
Strong communication skills
Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office
TPBN1_UKCT

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