Senior Systems Analyst

2 weeks ago

Bracknell Berkshire, United Kingdom Allegis Group Full time

Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.

Our goal is to become the staffing and services company others aspire to be.
The person in this role is responsible for Tier 3 Application support for the EMEA region. Support includes over 20 offices throughout EMEA. The person acts as a point of contact with the user community to understand issues, log issues and resolve them in a timely manner. Collaborates with developers and engineers to design and create quality systems. Oversees system implementations, user training and escalation processes. Takes part as a member of a distributed Agile team to work on enterprise solutions as required. Support, co-ordinate and work with IT team and/or any other external/ external parties to resolve Application and/or infrastructure issues.
Ensuring Service Quality levels are maintained.
Own projects, solutions, and key responsibilities within a larger business initiative
Understand software development lifecycles
within an Agile Software Development Lifecycle environment; SCRUM and KANBAN. Participate in system or acceptance testing of new releases of the software.
Provide end-user support and training, including creating user manuals and conducting training sessions.
Co-ordinates UAT process and release documentation.
Financials & HR a plus
~5+ years experience providing business systems/workflow support / application support for ERP and bespoke in-house developed applications
~ of Agile methodologies, a plus
~/ Excellent interpersonal and relationship building skills

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