Head of Industry

Job Description

Head of Industry – Regulated Clients, Business Banking

London

About Business Banking

With over 23 million customers, our potential in Barclays UK is built around the strength and depth of our relationships with individuals, families and businesses in communities across the UK; coupled with great technological innovation to make their lives easier. Business Banking supports our businesses and is focused on deepening the relationships we have with our clients by bringing in the most relevant expert at the right time and delivering great customer outcomes, creating innovative products and propositions that serve their needs, unafraid to challenge ourselves, and partner with others, to find new solutions which help them to continue to grow their business.

Business Banking is a strategically critical business unit for Barclays UK, generating over £1bn. It is also crucial to the UK economy – supporting over 100k start-up businesses per year, providing c. 20% of all SME lending in the UK and with a market leading client base of circa 1 million small business and community accounts.

About Regulated Clients

The Regulated Clients team look after the Money Service Business (MSB) sector (Payment Service Providers, Financial Management Companies and Relevant Financial Institutions). Within the MSB sector there are several high value and potentially high-risk key clients which require strong governance and oversight to manage risk profile.

Overall purpose of role

To be accountable for the delivery of successful end to end client outcomes through dynamic relationship management, insightful commercial knowledge, and the championing of our industry proposition to the Business Banking market and ensuring internal ‘suppliers’ deliver against their commitments / client journeys.

What will you be doing

• Be an influential and knowledgeable leader in the organisation, being passionate about and owning the clients within the Regulated Client industries. Inspire and develop colleagues to build the success of Business Banking by actively identifying opportunities, driving drive the growth agenda to become the trusted partner for growth, provide expert advice and access to partners and building the success of Business Banking across the market and across the 5 C’s. To have enterprise-wide knowledge and experience i.e. Channels, digital, corporate strategies, and incorporate it into customer propositions, as well as using it to develop team knowledge and business plans.
• Encourage and nurture innovation and creative thinking. Develop a culture where change is embraced and new and existing technologies and innovations are viewed positively and adapted to suit market, where appropriate.
• Accountable or generating and driving all areas of performance of Business Banking within the region including the delivery of great client outcomes and growth of P&L (including Income, Debt and Deposit growth).
• Actively grow market share within the industry through the identification and development of quality new business. Develop and implement an industry strategy alongside Corporate and Investment Bank colleagues to drive continued growth and deeper immersion in the market.
• Constructively and positively challenge the status quo and, demonstrating broad, dynamic leadership and collaboration across the organisation, develop an integrated industry proposition to drive forward the Business Banking strategic agenda.
• Oversee excellent control management through effective adherence to the Performance Framework and that business planning is integral to the approach of managing portfolio performance.
• Work in partnership with Credit Risk to oversee an effective risk and reward balance avoiding unnecessary impairment which could negatively impact customer outcomes and the organisation’s reputation. Proactively manage all risk aspects including conduct and credit risk, ensuring the team is appropriately educated to understand and fully comply with the standards.

What we’re looking for

• Strong leadership skills and the ability to communicate to a complex and varied team will be critical to ensure success within the role.
• Colleague Development - Embeds a culture that prioritises learning and development across the bank; Ensures equal access to mentoring and sponsorship opportunities for all colleagues; Promotes development programmes and initiatives for all colleagues; Designs learning, and development content related to own area of expertise; Monitors industry trends and best practices for learning and development; Communicates own development needs and activities transparently with colleagues.
• Customer Focus - Ability to identify, articulate and strongly advocate for customer needs creating customer experiences aligned to business outcomes
• Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making. Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues.
• Market & Industry Knowledge / Passion - Understands the different markets and industries that the bank operates in. Demonstrates knowledge of current competition, market trends, client / customer needs and regulations, both at a local and global level
• People and Performance Management - Implements fair and effective performance management practices. Fosters a climate of openness and trust amongst colleagues; Sets clear performance expectations for colleagues and teams; Monitors colleague and team performance against agreed expectations; Observes employee performance at an individual level and provides fair and objective feedback; Recognises and rewards strong performance. Seeks advice on addressing performance challenges
• Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations. Effectively uses available resources (e.g., people and technology) and strives for excellence.
• Market & Industry Knowledge - Understands the bank's products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs.
• People and Performance Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the bank's Risk and Control Framework and taking oversight and/or accountability for mitigating risk
• Risk Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the bank's desired outcomes.

Skills that will help you in your role

• Thinking - Applies tools and techniques to gather, process and analyse information using various sources and different perspectives. Recognises the significance of exploring and dissecting information in order to tackle tasks, decisions or issues.
• Thinking - Ability to 'see the bigger picture' and plan accordingly, ensuring all decisions and activities contribute to the bank's vision, success and competitiveness in the market.
• Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognises the importance and impact of digital transformation on the bank.

Where will you be working

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.