Local Network Coordinator

3 weeks ago


Birmingham, United Kingdom Cortland Full time

Of Units:
Circa 440 Units
As an innovative leader in Build to Rent (BTR) in the USA with over 80,000 apartments under management, our high performance continues to drive exponential growth
In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas and UK regional cities. We are looking for superstar team members to help create the new gold standard for renting in the UK
As Resident Experience Associate (REA) you will help the Leasing Manager oversee the operation of a multimillion pound, build to rent development. Being the face of our brand and responsible for creating a community within the building by providing an unparalleled level of customer service. You will take the lead on resident engagement, building rapport with our customers building compliance, and maintenance of site presence to support the needs of residents from a whole range of backgrounds. You will be organised and agile in your approach so you can manage whatever is thrown your way. Understand building legislation and procedures so you can ensure residents and associates are kept safe and secure at all times
Complete regular onsite testing protocols and ensure these are accurately recorded for compliance
Discover future residents needs, show them around your communitys amenity areas and show apartments, and highlight all the benefits that will make them want to call your community home
Residents are so happy in your community they will have no reason to leave
You thrive in the fast-paced, challenging day-to-day life of your community, where you are accountable for the success of your developments performance
YOUR BUILDING BLOCKS OF SUCCESS
Tech savvy and computer literate
At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. while remaining entirely focused on delivering resident-centric, hospitality-driven service.
where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations.



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