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Regional Operations Manager
3 months ago
The aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for developing and managing a portfolio of points of sales to ensure operational excellence throughout their network. Reporting to the Head of Regional Manager’s, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within. Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas and sensing the opportunity for growth and improvement within your allocated region.
Working with (external and internal relationships) – Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance.
Travel involved
80% of time will be based in the field supporting point of sales – travel by car, train and plane
Guarantee performance delivery of individual points of sale in your region.
Implement company policy, quality standards, group marketing initiatives, as well as
the regulatory and legal procedures on its region. Advise sales outlets to maximize profitability and operate in the most cost-efficient way possible.
Ensure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality.
Being the key contact for major accounts at local and regional level.
Driving Performance
L4L performance metrics – total revenue
Range / variety analysis and implementation of correct product mix
Waste management to maximize product availability
Ensuring Partners utilize production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demand
Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis.
Conduct a minimum 4 sales training per year and weekly “in kiosk” sales recommendations dependent of Partner performance.
General business updates with retail partner management to define (overall picture,
sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues). Be the Sushi Daily brand representative at the local level with retailer – communicating important updates, performance success and marketing plans etc.
Assure the respect of the global contract agreement at the local level.
Make sure training around store regulation has been followed with success.
Help create our partner's action plan based around main indictors (mystery shopper, complaint, audit results, …)
Brand Excellence
Work closely with our retailers to ensure and protect brand consistency at all levels
Carry out monthly store visits
Regular product quality checks:
Food
Packaging
Coach partners on corrective actions where quality may have slipped, make sure they understand the reasons behind this.
Make sure that our global company standards of performance are followed and implemented.
Previous experience in a similar Regional Manager / Area Manager position and having industry experience in Food & Beverage or Food Retail would be a huge advantage.
You will be a highly motivated self-starter, a team-player who is able to build great relationships with both colleagues and customers, whilst equally happy to spend periods alone in the field.
You like challenge, you are results and business oriented and like to work with numbers.
You have an excellent analysis of situations, you identify problems and propose concrete solutions (process redesign, action plans, training)
You will be a highly organised induvial, rigorous in setting up internal procedures and monitoring regulatory obligations.
Positive by nature, your network as well as your excellent communication, allow you to be the true ambassador of your region.
Fluent in English
Have a full EU Driving license
27 days annual leave + bank holidays
Birthday off
Private health insurance
Cycle to work
Monthly wellbeing allowance
Monthly Sushi Allowance
KellyDeli is a fast-growing and very innovative food retail and restaurant company that was founded in 2010. One of its brand concepts, Sushi Daily, is the European leader for fully-serviced sushi bars. The unique concept features outlets in grocery stores, supermarkets and airports with live Sushi Artisans performing their art in front of customers, delivering a differentiated customer experience and top-quality sushi.
At the very heart of our brand, you will find 5 values that encompass who we are. Join KellyDeli and be a part of a workplace that values its employees, champions sustainability, and fosters innovation.
