Enterprise Account Manager, Uber Direct

4 weeks ago

London, United Kingdom Uber Full time

About the Role

Uber Direct is our 'Delivery-as-a-service' product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.

As an Enterprise Account Manager, you will be responsible for driving Direct long-term commercial relationships with restaurant, grocery and retail partners in the UK. You will collaborate with these brands to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our product and partners.

We are hiring for three Enterprise Account Managers for Uber Direct. Please only apply for one of these roles as your application can be considered for all three.

What the candidate will do?

We are looking for three people: one to work with our Restaurant partners, one for Grocery and one for Retail.

  • Drive growth : Develop plans in conjunction with your assigned accounts to expand their business through adding locations (i.e. locations deployment, expansion support), or growing same-location sales (e.g. effective marketing, menu optimisation).
  • P&L and operational efficiency: You will build long-term relationships with our key accounts and be the main point of contact from Store Manager to HQ, focusing on improving their operations and optimising commercials.
  • Analysis: Quantify everything you do. Utilise an analytical approach to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
  • Be proactive . This role will require fast thinking on your feet and moving swiftly through fire drill situations
  • This role will have the opportunity to pilot new features, operating models, commercial structures which can be play booked and scaled across Uber.
Basic Qualification
  • 3+ years of customer or client facing experience ideally in account management, or consulting. Previous experience setting and achieving business targets
  • Analytical skills - Comfortable with data analysis, excel, presenting findings and recommendations. Data driven decision making mentality and sound business judgment through strong analytical thinking.
  • Commercial acumen - Understanding of how businesses and organizations work and how to navigate a partner’s business
  • Communication - Excellent communication skills and the ability to manage diverse partners across businesses and levels.
  • Project management - Able to create meticulously detailed execution plans for large-scale projects (eg. launching a new product, onboarding a major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way
  • Stakeholder management - Experience working with cross-functional stakeholders, e.g., commercial, analytics, technical, legal teams
  • Highly autonomous, self-starter, comfortable with ambiguity - Able to come up with new ideas and implement them autonomously
  • SQL experience
  • Experience in developing and optimizing business processes . Ability to take big picture ideas and projects and break them into actionable steps with ambitious targets for completion.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

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