Customer Service Admin

2 weeks ago


Cwmbran Torfaen, United Kingdom Fox's Burton's Companies Full time

FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.
We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You will have the ownership of Micro sampling/ reporting/ coding and control of change. Ensure that all products manufactured are safe and legal and meet all agreed internal and external specifications on a daily basis. Also, you will support the Quality Systems manager/Hygiene Manager to instil a quality culture throughout the site, supporting the operations team to help deliver the overall site objectives.
Micro sampling- collect and carry- out swabbing / micro sampling on Finished product/ water / environmental/ food contact equipment
To develop a quality culture throughout the manufacturing site by supporting the QA and Technical manager and site team to continuously improve against standards
Complete and issue on a weekly basis the coding sheet
Recall system via SAP
Conformance to customer compliance/ collection of product/packaging
Support, when necessary, in supplier micro testing meeting
Assist, when necessary, in NPD trials and aid the NPD and Technical team sending new products for testing
Good Computer Skills – able to use pivot tables / excel / word, download photos into documents, power point
Food Safety Level 2
HACCP level 2
Ecolab Pest Awareness training
Allergen Training
Root cause analysis /problem solving
Diversity Statement
FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.



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