Account Executive
2 weeks ago
We're looking for an Account Manager, VIP Services to join our team in London as part of our Client Services function.
Your Role: You will have a passion for helping others and a drive to provide exceptional customer service. You should also be comfortable working with google documents, specifically sheets, audits, and other organisational software.
If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward
Build and strengthen client relationships to achieve long term client partnerships and retention
Maintain accurate client records keeping track of contract updates, renewals, sales and payments
Develop a thorough understanding of our products and services to better meet our client needs in upsell, cross sell to clients.
Be present at our festival to support our clients through the festival duration.
Provide continuous support, manage inboxes and SLAs.
Collaborate with other internal teams to help enhance our products and services (possibilities to add new benefits, tech improvements in the customer journey according to feedback)
Maximising sales of all accommodation through yield management & increased commission
Maintain accurate, up-to-date reporting of customer data and numbers using available tools Salesforce, Google Sheets etc.
Experience in Account Management and customer service essential
Sales background welcome
A complete focus on delivering exquisite customer service
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce welcome
The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.
LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.
The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.
LIONS is part of Ascential plc . Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services. Our 700 people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential plc is listed on London Stock Exchange.
One great culture.
Ascential is a people-powered company, and we’re committed to supporting each and every one of them. We publish an annual Diversity, Equity and Inclusion Report that sets out our goals, commitments and progress so far. We invest in Employee Groups, empowering them to run educational events, support charities that they’re passionate about, and share experiences with colleagues. These groups include Able to Thrive, Ascential Pride, Black in Business and Empower Women's Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.
We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. We also default all of our pension plans to ESG options, so that our people’s savings are invested in ways that help rather than hinder our planet.
Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we all lead with heart, supporting charitable causes that make a difference. Most of our roles ask for 1-2 days a week in your nearest office. Flexible work conversations are actively encouraged here, and always will be.
That’s why we offer benefits packages that you can tailor to your needs. 25 days of holiday per year - with an option to buy/ sell upto 5 days
~ Pension, Life Assurance and Income Protection
~ Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
~ Employee assistance programme, season ticket loans and cycle to work scheme
~ Great learning and development opportunities.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
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