Sales Administration Manager

4 weeks ago


Harlow Essex, United Kingdom SC4 Recruitment Limited Full time

Job Description

Sales Admin Manager - Harlow, Essex

£37k + Quarterly Bonus

This is a brilliant opportunity to take ownership of the admin department dedicated to delivering outstanding service to National Key Accounts . A brilliant role for someone who is passionate about creating & managing an efficient B2B customer journey and has experience managing a team.

Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts.

Key Responsibilities:

  • Be the central administrative point of contact for multiple sales channels.
  • Manage and develop a team of sales administrators.
  • Handle inquiries, orders, and escalations.
  • Take control of national account management, from order processing to client communication.
  • Collaborate with wider operations teams to create transparency for stock availability.
  • Lead in reviewing current processes and policies, recommend and implement continuous improvements.
  • Develop robust processes to streamline departmental operations.

Requirements:

  • Proven success in running or continuously improving customer service or administrative departments.
  • Proven experience working with B2B customers, ideally national retail accounts experience.
  • Deep understanding of sales and stock forecasting.
  • Proficiency in Salesforce or Zendesk or Dynamics BC1 or SAP.
  • Strong leadership and organisational skills.

Offer:

  • Opportunity to shape and professionalise a B2B customer service administrative department.
  • Collaborative environment with supportive leadership.
  • Competitive salary and benefits package including Bonus paid quarterly.
  • Huge career progression opportunities.

We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success

#J-18808-Ljbffr
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