Reservations Manager

2 weeks ago

Poplar Greater London, United Kingdom Canary Riverside Plaza Hotel Full time
A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.

We are currently recruiting a dedicated and Proactive

Reservations Manager

to be a part of our main central Heart of the Revenue Section of the Hotel, the Reservations Department.

Set within the historic wharfs and quays of East London, Canary Riverside Plaza is the only five-star independent hotel in Canary Wharf. The 142 spacious guest rooms and suites make for an incredibly comfortable stay, be it for business or leisure, offering stunning views of the River Thames and city beyond. Enjoy the full five-star experience with access to the adjacent Health Club and Spa or indulge with afternoon tea on the sun-filled terrace at the Quadrato Restaurant and Lounge.

Quadrato Restaurant and Lounge offers Italian inspired menus with flavours that are light, fresh and quintessentially Italian. The incredible view of the River Thames and London skyline are best enjoyed from the elegant terrace or on colder days, the soaring windows of the restaurant. The adjacent Quadrato Bar & Lounge offers an array of signature cocktails, wine, beer and spirits and is the perfect place for pre-dinner drinks or a night cap.

Adjacent to the hotel, all guests enjoy complimentary access to a five-star Health Club. Set on the River Thames, the club offers three floors of expansive fitness facilities, including a sauna, steam room, hydrotherapy pools and a 20 metre infinity edge lap pool.

Wonderful Benefits on joining Canary Riverside Plaza Hotel as Reservations Manager:

Competitive Salary Range from £32,000 to £35,000 Per Annum (dependant on Experience). 28 Days Holidays (including Bank Holidays) with additional days given for Length of Service. Delicious selections of healthy Complimentary Meals with Deserts on Duty served in the Staff Restaurant, The Cube. Uniforms provided and laundered. Excellent Training and Development opportunities. Food and Beverage Discounts in our Quadrato Restaurant and Lounge. Employee Room Rates and excellent Room Rates for friends and family. Excellent Training and Development opportunities in addition to Career Planning with platform Flow Hospitality. Company Pension (Ageon) scheme after 3 months service. Recommend a Friend Scheme. Employee of the Month Awards with excellent Staff Recognition Awards. Annual Staff Party.

Key qualities we are looking from the Reservations Manager:

As Reservations Manager, you will work directly with the Senior Revenue Consultant and Revenue Manager to maximise the Canary Riverside Plaza Hotel Revenue through daily management of Room Inventory, Pricing, and Reservations processes. In this role you will help develop and recommend Room Rates and Selling Strategies to optimise the best mix of business through multiple distribution channels with emphasis on in-house contribution. In addition, the appointed Reservations Manager will be responsible for fully driving analysis, compiling reports and developing models to support better decisions across the brand.

The ideal candidate will have the following Skills and Knowledge:

Must have a minimum of 2 years full experience in a 5* Luxury Hotel in a proactive Reservations Manager position or a strong Reservations Supervisor looking to step up their career. Confident Knowledge of the principles and practices within all areas of Revenue Management. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence others. Strong computer literacy -- particularly with Opera PMS and Microsoft Office. Extensive proficiency in Excel, Word, and PowerPoint required and ability to manipulate data essential. Attention to detail required. Ability to operate in a team environment. Excellent written and verbal communication skills. Excellent interpersonal skills and demonstrated maturity. Ability to manage multiple tasks and responsibilities at once. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with Guests along with Corporate and Leisure Delegates Must have strong organisational and time-management skills, with the ability to prioritise and manage multiple projects and deadlines. Exceptional communication and interpersonal skills.

The main responsibilities for this role would include:

To manage the daily operations ensuring efficient, accurate, and courteous Reservation Services. To maintain constant communication with the Sales/Marketing and Front Office Departments regarding all Suites status. To maintain all Reservation Bookings with monitoring results and direct the operations in a manner fitting the Canary Riverside Plaza Hotel culture and brand standards. To create guidelines to measure and maintain selling skills, conversions and upselling. To monitor group blocks, allotments and ensure rooming lists are received and entered in a timely manner. Reconcile group room blocks in Opera PMS system. To respond to any guest or customer concerns and ensure solutions are in the best interest of the guest and the hotel. Support the Senior Revenue Consultant and Revenue Manager in proactive and accurate maintenance and management of all systems: Opera PMS. Support the Senior Revenue Consultant and Revenue Manager in the preparation of reports and presentations for required for the Hotel Asset Management Meetings with Head Office Personnel. Validate required data entry for daily, weekly and monthly reports used for monitoring performance against budget and forecast.

Being part of the small team, you will demonstrate excellent knowledge and dedicated behaviour. The successful candidate will be highly professional, have excellent communication skills, be well presented and understand the importance of exceptional Guest Service.

This is a great opportunity to join our 5* Luxury Hotel and work in a friendly and professional environment. If you feel you are ready to make yourself a great career, we look forward to receiving your application.

In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.

Two Satisfactory References from your Current / Previous Employers will be required once a Successful Offer of Employment has been made.

We do not offer Sponsorship and support from Recruitment Agencies are notrequired at this present time.

TPBN1_UKCT

  • Reservations Manager

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Reservations Full time

    Descripción The Wolseley Hospitality Group's Head Office is located above The Wolseley on Piccadilly. It comprises The Director’s office alongside People, Talent & Culture, Finance, Purchasing, Marketing and Reservations. Why work with us as a Reservationist: Access personalised training, mentorship programmes, clear career paths and genuine...

  • Reservation Agent

    7 days ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservations Agent

    6 days ago

    London, United Kingdom Bulgari Hotel London - Revenue and Reservations Full time

    Reporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing the highest level of personal service. You will process all payments according to the established hotel requirements, and keep the department regularly updated with specific guest needs or enquiries. The...

  • Reservations Supervisor

    2 weeks ago

    London, United Kingdom Bulgari Hotel London - Revenue and Reservations Full time

    Reporting to the Reservations Manager, you will be responsible to set an example for your team and train and support the Reservations Department to ensure that we are geared towards selling the hotel efficiently and to achieve all our goals. You will provide high quality and personalised luxury service by operating with an uncompromised level of standards...

  • Reservations Manager

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom Hotel Indigo Full time

    LondonTown Group has an exciting opportunity for an experienced and talented reservations manager to join our Kensington Central Reservations Team supporting our four London hotels, Mercure London Hyde Park, Mercure London Paddington, Mercure London Kensington, and Hotel Indigo London Paddington.This is a perfect role for an energetic and motivated...

  • Reserving Analyst

    Found in: Jooble UK C2 - 2 weeks ago

    City of London, Greater London, United Kingdom HFG Insurance Recruitment Full time

    We have partnered with a leading Lloyd's syndicate to find them a Reserving Analyst / Actuary to join their growing team. The successful candidate will join the reserving team and be responsible for reporting and analysing reserves in relation to their regulatory, operational, and financial reviews, including Solvency II, as well as communicating...

  • Reserving Analyst

    2 weeks ago

    City of London, Greater London, United Kingdom HFG Insurance Recruitment Full time

    Job Description We have partnered with a leading Lloyd's syndicate to find them a Reserving Analyst / Actuary to join their growing team. The successful candidate will join the reserving team and be responsible for reporting and analysing reserves in relation to their regulatory, operational, and financial reviews, including Solvency II, as well as...

  • Reservation Revenue Manager

    1 week ago

    London, United Kingdom James Webber Recruitment Full time

    Reservations & Revenue Manager - 4 Country House Hotel - Berkshire / Buckinghamshire Border - To £35K + Bonus. I am currentlyrecruiting for a Reservations & Revenue Manager for a 46bed 4 stunning property to oversee the management of the conversion of rooms, spa, groups and some small meetings inquiries for rooms across the ho click apply for full job...

  • Reserving Actuary

    1 day ago

    London, United Kingdom Westfield Insurance Full time

    The Reserving Actuary is responsible for providing support to the International Reserving function and technical provision reporting to provide support on ad-hoc projects to senior members of the International & Group actuarial function. **Key Accountabilities** - Assessment of gross and net reserves by class of business and take responsibility for...

  • Reserving Actuary

    2 weeks ago

    London, United Kingdom HFG Insurance Recruitment Full time

    Job Description We have partnered with a leading Lloyd's syndicate to find them a Reserving Actuary to join their growing team. The successful candidate will join the reserving team and be responsible for reporting and analysing reserves in relation to our regulatory, operational, and financial reviews, including Solvency II, as well as communicating...

  • Reserving Actuary

    Found in: beBee S GB - 2 weeks ago

    London, United Kingdom Westfield Full time

    Job DescriptionThe Reserving Actuary is responsible for providing support to the International Reserving function and technical provision reporting to provide support on ad-hoc projects to senior members of the International & Group actuarial function.Key Accountabilities• Assessment of gross and net reserves by class of business and take responsibility...

  • Reserving Analyst

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Ascot Group Full time

    Job DescriptionJob Purpose: The Ascot syndicate reserving function formed in 2022 and expanded with an analyst joining the team in 2023. This role presents the unique opportunity for a senior analyst to make a key contribution to the development of in-house reserving capabilities for an established and well-regarded syndicate.This role will work with the...

  • Reserving Analyst

    Found in: beBee S GB - 2 weeks ago

    London, United Kingdom Ascot Group Full time

    Job DescriptionJob Purpose: The Ascot syndicate reserving function formed in 2022 and expanded with an analyst joining the team in 2023. This role presents the unique opportunity for a senior analyst to make a key contribution to the development of in-house reserving capabilities for an established and well-regarded syndicate.This role will work with the...

  • Reserving Analyst

    2 weeks ago

    London, United Kingdom Ascot Group Full time

    Job Purpose: The Ascot syndicate reserving function formed in 2022 and expanded with an analyst joining the team in 2023. This role presents the unique opportunity for a senior analyst to make a key contribution to the development of in-house reserving capabilities for an established and well-regarded syndicate. This role will work with the Head of...

  • Reserving Actuary

    6 days ago

    London, United Kingdom SCOR Full time

    This position will give you the chance to work as part of an established Reserving team, providing a wide range of actuarial reserving services for Lloyd’s and non-Lloyds entities. A key part of the role will be to work on quarterly reserving, a wide variety of reserving projects and collaborating with different teams. - Analysis of the technical reserves...

  • Reserving Analyst

    2 weeks ago

    London, United Kingdom The Actuary Full time

    We have partnered with a leading Lloyd's syndicate to find them a Senior Reserving Analyst to join their rapidly expanding team. The successful candidate will be expected to take strong personal ownership for the responsibilities of the role and to demonstrate an ability to develop appropriate solutions to actuarial problems. This role includes but is...

  • Reserving Analyst

    2 weeks ago

    London, United Kingdom HFG Insurance Recruitment Full time

    Job Description We have partnered with a leading Lloyd's syndicate to find them a reserving analyst to join their growing team. The successful candidate will work closely with the Reserving Manager to develop reserving models and process. The focus will be on continuing building high-quality automated reserving process. This is a great opportunity for...

  • Reservations manager and assistant required

    7 hours ago

    Brent, Greater London, United Kingdom Montcalm Collection Full time

    United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but classic hospitality stands the...

  • Reserving Actuary

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Bolton Associates Full time

    Innovative, specialty (re)insurer is seeking a dynamic GI Reserving Actuary to contribute to strategy implementation and development of reserving solutions. This is a non-traditional reserving role, with huge variety. The ideal candidate will be passionate about data-driven decision making and must be adept in managing relationships with senior...

  • Reserving Actuary

    2 weeks ago

    London, United Kingdom Bolton Associates Full time

    Innovative, specialty (re)insurer is seeking a dynamic GI Reserving Actuary to contribute to strategy implementation and development of reserving solutions. This is a non-traditional reserving role, with huge variety. The ideal candidate will be passionate about data-driven decision making and must be adept in managing relationships with senior...